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NYC Department of Social Services · 4 months ago

DIRECTOR, PROVIDER-CLIENT SERVICES & SPECIAL PROJECTS

Manhattan, NY

Full-time

Onsite

Lead/Staff, Director/Executive

4+ years exp

The NYC Department of Social Services is seeking a Director for Provider-Client Services & Special Projects to lead operations aimed at assisting public assistance participants in achieving self-sufficiency. The role involves providing guidance to management and staff, coordinating initiatives, and ensuring compliance with federal, state, and local mandates while overseeing vendor performance and program effectiveness.

ConsultingGovernmentNon ProfitSocial

Responsibilities

Provide guidance and direction to management and staff coordinating initiatives directed for improved program goals for optimum compliance with policy

Responsible for ensuring that all staff under direct and indirect supervision understand, adhere to and communicate effectively the federal, state and local mandates

Direct the operations of the team of analysts to provide technical assistance and monitor national best practices for orientation, career counseling, job search, job readiness, job placement, vocational training, and post-employment services to public assistance applicants, participants and sanctioned participants

Coordinate with Career Pathways vendors at their partnered job center referral process and at off-site vendor locations to ensure continuous services

This includes coordinating and supervising all assignments to ensure that participants have assignments that suit their individual needs

Review timeframe for conducting off site visits and all terms of the vendor contract and ensures that vendors remain on target

Ensure all goals and objectives are accomplished within required deadlines and recommend corrective action when problems arise

Direct and is responsible for the Special Services staff to ensure they successfully implement and complete projects targeting special populations, creatively using piloted alternative funding; and providing appropriate program analysis

Spearhead completion projects with clearly defined deadlines/milestone

Complete monthly vendor staffing reviews

Provide monthly prospecting plans review, corrective action and monthly labor market reports to the vendors

Review and complete State Tracking report

Complete annual corrective action plan based on audit results

Establish and monitor a standardized technical assistance program for the Provider and Client Services vendors to improve and increase performance

Communicate all relevant policy, procedures and practices and ensure that agency and FIA policies are communicated and understood by all vendors

Manage vendor site visits and records, which measure and evaluate performance of goals and program mandates

Analyze program outcomes, deficiencies and develop best practices to be shared and implemented to enhance overall program operations

Develop and monitor corrective action plans for vendor when needed

Direct follow-up studies to ensure that action plans have been implemented and new procedures are in place

Prepare comprehensive management briefing documents for the Commissioner and Assistant Deputy Commissioner detailing programs and outcomes

Take a leadership role in all meetings relating to vendor relations and Provider-Client Services programs

Ensure that all units in the division meet the requirements for reporting and summarizing data for management review

Present reports detailing, summarizing and analyzing the performance of various vendors, their activities and placements

Review and ensure adherence to the yearly approved Provider-Client Services Operational Plans such as Yearly literacy Plan and Prospecting Plan as well as, state self-audits by all the Provider-Client Services Vendor Cash Assistance Programs; Including but not limited to providing additional training and corrective actions when the vendors fall below acceptable goals and targets

Represent the Assistant Deputy Commissioner on committees and intergovernmental meetings, for the purpose of clarifying and articulating agency policies on Provider and Client Services representatives and Job Center issues related to the Career Pathways vendor program

Coordinate with the Department of Homeless Services (DHS) to ensure that barriers to employment presented in this population are minimized and do not interfere with mandated work requirements

The project's goal is to provide stable homes for people who have been in shelters for extended periods of time and people who are in jeopardy of losing spots in the shelter

In conjunction with OHS, work to develop project plans for meeting the needs of these populations

Serve in a similar capacity with the New York City Department of Health and Mental Hygiene (DOHMH) on programs for first time mothers and with the Department of Education (DOE) for cash assistance recipients in GED and ESL programs

Qualification

Management experienceProgram integrity experienceContracted provider managementPublic speakingIntergovernmental relationsSocial service policiesWritten communicationPresentation skillsInterpersonal skillsWork under pressureConfidential information handling

Required

A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services

Education and/or experience equivalent to '1' above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in '1' above

Preferred

High level experience in management and operations, preferably within a government context

Experience with large scale contracted provider management

Experience managing large staff

3-5 years of experience in the field of program integrity/government accountability

Complete discretion when handling sensitive or confidential information

Excellent public speaking, written, presentation, interpretive and interpersonal skills

Ability to work under pressure, draft quick responses, meets immediate and often unforeseen deadlines

Proven experience in community relations and intergovernmental relationships

Knowledge of DSS-HRA-DHS and related social service policies at city, state and federal levels of government

Benefits

Public Service Loan Forgiveness

Company

NYC Department of Social Services

The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).

Founded in 1966

New York, New York, USA

10001+ employees