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OLIVER Agency · 4 months ago

Client Service - Account Manager

Richmond, VA

Full-time

Onsite

Mid Level

4+ years exp

Oliver Inc. is a leading company in printing and packaging solutions, emphasizing sustainability and customer service. They are seeking an Account Manager, Client Services to build and maintain strong client relationships, understand their needs, and ensure the delivery of high-quality services.

AdvertisingConsultingInternetMarketing

Responsibilities

Understand client's business goals and challenges to provide effective solutions

Manage a portfolio of client accounts, ensuring their needs are met

Client and internal communication regarding customer orders, samples, estimates and job specifications

Facilitate the internal flow of information across departments to ensure customer specifications are accurately described and prepared for production

Manage CRM contacts, track customer interactions, monitor workflow for customers, strategize and problem solve in coordination with sales department

Present proofs, obtain customer approvals, provide samples, and determine agreed upon delivery dates

Responsible for onsite customer experience, which can include strategy sessions, plant tours illustrating Company capabilities, and offsite customer visits

Audit and update open sales order, finished goods inventory, and open orders for billing purposes