Tapestry · 2 weeks ago
Manager, People Operations, NA (Leave of Absence) - Hybrid Flex
North Bergen, NJ
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $105K/yr
3+ years expTapestry is a global house of brands that values individuality and creativity. They are seeking a Manager of People Operations to oversee the end-to-end Leave of Absence HR Shared service delivery across North America, ensuring compliance and enhancing employee experiences. This role involves managing vendor relationships, collaborating with key stakeholders, and continuously improving leave processes.
ApparelFashionRetail
Responsibilities
Ensure the organization is compliant with federal, state/provincial, and local leave requirements in the United States and Canada; stay up to date on evolving legislation and recommend, communicate, and implement changes when necessary
Manage the leave vendor relationship, including monitoring vendor performance
Work in partnership with leave vendor to perform ongoing compliance checks, ensuring all policies and procedures are being implemented appropriately
Oversee and monitor leave administration processes and tasks handled by the HR Service Center and leave administration vendor
Continuous improvement of the LOA process and employee experience, identify inefficiencies and opportunities, develop solutions and drive implementation with vendors
Monitor and analyze trends related to employee inquiries and feedback; improve processes and develop innovative, alternative solutions to deliver a frictionless employee leave experience
Create and maintain clear, comprehensive, and effective leave resources for employees and managers, which includes owning and driving statutory leave policies where applicable in partnership with Benefits and Legal team
Serve as Subject Matter Expert for HR initiatives that may involve an employee leave of absence component
Partner with Benefits team on legislative or company sponsored leaves to ensure smooth implementation across our HR Services vendor, LOA vendors, HR Partners and employees
Serve as mentor and subject matter expert in the areas of leaves and accommodations for other HR team members and peers
Serve as a point of contact for escalated and/or complex employee leave issues in order to provide optimal employee experience; utilize expert communication skills to ensure employees and managers clearly understand leave policies and practices as needed
Support People Solutions NA team on Tier 3 resolutions with backup support when needed from both general employee population as well as HR business partners and COEs
Become familiar with our HR programs and policies to provide response and support on a variety of HR related programs such as benefits, leave, disability programs, reimbursement programs, unemployment, workers’ compensation, etc
Lead project planning and project management to deliver special project
Qualification
Required
Expert knowledge of FMLA, ADA, and state/local leave laws and practices
Strong written and oral communication skills; an ability to draft policies/procedures, and clearly and effectively communicate with different audiences, e.g., HR partners, HR Service Center, employees, management, retail, corporate, distribution center, vendor
A demonstrated ability to be resourceful, with exceptional problem solving and decision-making skills with a strong focus on process improvement and innovation
Experience utilizing process improvement methodologies to streamline/design processes in an agile manner using agile methodology, is a plus
Experience working effectively with cross-functional departments (Payroll, HRIS/HRTS, Benefits, HR Service Center)
A demonstrated ability to bridge gaps between internal departments to solve issues and implement improvements, with a collaborative approach to relationship management
Project management skills
Experience monitoring vendor or other third-party performance
Ability to maintain highly confidential information
Results oriented with the ability to understand and balance other business considerations
Excellent analytical and research skills with an acute attention to detail and accuracy
Knowledge of Microsoft Office suite
Bachelor's Degree or equivalent work experience in HR
3-5 years relevant work experience in: Leave management in US; Canada leave management experience is a plus; A multi-brand, multi-state organization; experience in a retail organization is a plus
HR shared service model experience is a plus
Case management system experience is a plus
Benefits
Medical insurance
Dental insurance
Vision insurance
401 (K)
Paid Paternity and Maternity leave
Commuter Benefits
Disability insurance
Tuition assistance
Company
Tapestry
Tapestry is a global house of brands that embraces the exploration of individuality.
10001+ employees
H1B Sponsorship
Tapestry has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (35)
2024 (22)
2023 (19)
2022 (46)
2021 (30)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
$5.13B2025-05-22Post Ipo Debt· $2B
2024-12-04Post Ipo Debt· $1.5B
2023-11-15Post Ipo Debt· $1.63B
Leadership Team
Joanne C. Crevoiserat
Chief Executive Officer
Scott Roe
Chief Operating Officer and CFO
Recent News
Benzinga.com
2025-12-26
Company data provided by crunchbase