Macy's · 4 months ago
Seasonal Santaland Train Usher, Herald Square - Part Time
151 West 34th Street, New York, NY, 10001, US
Full-time, Part-time
Onsite
New Grad, Entry LevelMacy's is a storied company that has been part of memorable moments for over 160 years. They are seeking a Seasonal Santaland Train Usher to serve as an ambassador for Santaland, responsible for ensuring a delightful holiday experience for guests through effective customer service and crowd control techniques.
Consumer GoodsFashionRetail
Responsibilities
Check guests in for their reservation on proprietary equipment
Assist guests with creating a reservation
Field guests inquiries
Direct and expedite guest into the queue line
Assist with crowd control while maintaining a cheerful disposition
Regular, dependable attendance & punctuality
Always maintain a cheerful, upbeat demeanor while on stage in front of guests
Always be in Usher costume (provided by Macy’s)
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
In addition to the essential duties mentioned above, other duties may be assigned
Qualification
Required
Crowd control experience with both adults and children required
Customer service experience required
Knowledge of a second language helpful
Strong interpersonal and communication skills
Ability to effectively communicate with and direct children
Basic math functions such as addition, subtraction, multiplication and division
Must have the ability to work independently with minimal supervision
Must be able to multitask in a fast paced environment
Present a professional image consistent with Macy's brand values
Prolonged standing and walking required
Candidates with a High School diploma or equivalent are encouraged to apply
This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands
Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs, stooping, kneeling, crouching, and climbing ladders
May involve reaching above eye level
Requires close vision, color vision, depth perception, and focus adjustment
Able to work a flexible schedule based on department and company needs
Benefits
Merchandise discounts
Access the full menu of benefits offerings here
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
Founded in 1858
10001+ employees
H1B Sponsorship
Macy's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (10)
2021 (26)
2020 (37)
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP of media network
Recent News
2026-01-17
2026-01-17
Company data provided by crunchbase