Hammond Lumber Company · 4 months ago
IT Service Desk Support Analyst
Belgrade, ME
Full-time
Onsite
Entry Level
2+ years expHammond Lumber Company, voted 2025's Best Places to work in Maine, is seeking a Service Desk Support Analyst for their Belgrade, Maine location. The role involves providing IT support to end users, handling escalations, diagnosing problems, and maintaining equipment to enhance functionality.
Real Estate
Responsibilities
Provides appropriate support to end users’ requests for IT service
Handles service request escalations from first level positions
Evaluates and diagnose problems and make appropriate changes
Expediently escalates issues to supporting vendors when necessary
Works with end users & field support in isolating and solving problems
Maintains and optimizes equipment daily to enhance functionality and prevent problems
Answers end user questions and assists them in a professional manner
Advises users of appropriate actions to correct malfunctions and may recommend changes in user procedures
Performs administrative and coordination duties, including logging of tickets and documentation
Mentors and trains team members to help develop and improve knowledge, skills, and performance
Position may require minimal travel in the Maine and New Hampshire area
On call every 9-10 weeks for 1 week
Provides advanced desktop administration for windows technologies
Manages computer objects, user account permissions, and group policy within Active Directory
Handles service request escalations from intermediate level positions
Acts as a primary resource for problem management and resolution
Installs, tests, and troubleshoots computer hardware, software, telephones, and peripheral equipment
Implements and advocates for information security best practices and identifies threats to security
Qualification
Required
High School Diploma
2+ years working experience with desktop support
Proven track record delivering solutions to end users
Advanced knowledge of computers and applications
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism
Ability to complete assignments with attention to detail and high degree of accuracy
Proven ability to perform effectively in a demanding environment with changing workloads
Result driven-demonstrate ownership & accountability
Identifies bottlenecks and drives improvements
Work independently or as part of a team and follow through on assignments with minimal supervision
Demonstrate professional communication
Apply critical thinking skills to solve business problems
Assist end users and offer day to day solutions
Utilize resources within the department
Benefits
Medical Insurance & Prescription Drug Plan
Dental Insurance
Flexible Spending Account
Health Savings Account
Employee Purchase Discount
401(k) Plan
Discretionary Bonuses
Paid Holidays
Paid Time Off
Volunteer Time Off
Group Life and Accidental Death & Dismemberment Insurance
Short Term Disability Insurance
EAP and Work Life Plan
Paid Parental Leave
Employee Outings
Employee Charge Accounts
Company
Hammond Lumber Company
HAMMOND LUMBER COMPANY is a building materials company providing kitchens, roofing, doors, and windows.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2022-07-01
Company data provided by crunchbase