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Hoplr - Community engagement platform · 4 months ago

Customer Success Manager

Ghent, WV

Contract

Onsite

Mid Level

Hoplr is an award-winning platform for community engagement, providing a private social network for neighborhoods. They are seeking a Customer Success Manager to enhance client satisfaction by implementing their platform and maintaining strong customer relationships.

CivicTechCommunitiesGovTechSmart CitiesSocial Media

Responsibilities

Client Onboarding: Guide clients through the onboarding process, ensuring a smooth and successful launch of our products or services

Account Management: Develop and maintain strong relationships with clients and be an ambassador within the company

Product Knowledge: Become an expert on our products and services and provide tailored recommendations to clients based on their specific needs

Proactive Communication: Regularly check in to monitor customer satisfaction, offer assistance, and provide updates on new features or offerings

Issue Resolution: Address client concerns and issues promptly, collaborating with internal teams to ensure swift resolution

Retention and Expansion: Understand customer needs and identify opportunities for upselling or cross-selling additional products or services, contributing to client growth and satisfaction

Client Feedback: Gather feedback and insights from clients to help shape the future of our products and services

Data Analysis: Analyse customer data and usage patterns to identify trends and proactively address potential issues

Renewals: Manage contract renewals, ensuring a high client retention rate

Qualification

Customer Success ManagementAccount ManagementCRM Software ProficiencyFluent in FrenchProficient in DutchHoplrInterpersonal SkillsProblem-Solving SkillsOrganizational SkillsTime Management SkillsInitiative

Required

Proven experience in a customer success, account management, or similar role

Fluent in French (mother tongue / niveau C). Proficient in Dutch (niveau B)

Exceptional interpersonal and communication skills, both verbal and written, with the ability to build strong relationships

Strong problem-solving abilities and a customer-centric mindset

Detail-oriented with excellent organizational and time management skills

Able to work independently and take initiative

Knowledge of Hoplr and the value it offers to local communities

Proficiency in CRM software and office productivity tools

Benefits

Comprehensive healthcare and benefits package.

Opportunities for professional development and growth.

A dynamic and inspiring work environment at a growing and innovative company.

Company events and team-building activities.

Company

Hoplr - Community engagement platform

Hoplr is a social network for local governments and public sector that facilitates neighbourhood oriented care, communication and citizen participation.

Founded in 2014