Linnaeus · 4 months ago
Client Services Specialist
West Palm Beach, FL
Full-time
Onsite
New Grad, Entry LevelVCA Palm Beach Veterinary Specialists is a leading veterinary facility in Palm Beach County, dedicated to providing high-quality emergency and referral care. They are seeking an Experienced Client Service Representative to enhance client interactions and manage various administrative responsibilities, ensuring a supportive environment for both clients and their pets.
Health CareVeterinary
Responsibilities
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
Managing medical records, charts, reports and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Qualification
Required
Experience in customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Ability to schedule and confirm appointments
Experience in placing outbound calls for follow-ups and reaching out to prospective clients
Ability to present and explain fees, including processing payments
Experience in recommending, selecting, and obtaining products and services, including prescriptions
Ability to answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
Experience in managing medical records, charts, reports and correspondence
Ability to maintain hospital cleanliness, including removal of animal waste
Benefits
Access to the people and financial resources of a large veterinary community
Discounts to Fear Free Certification & VetGirl
Growth & leadership opportunities
Medical, Dental & Vision
Career development programs
Generous hospital discounts and product discounts
Employer-paid life, long- and short-term disability insurance
Paid vacation and sick time
Paid parental leave
401(k)
Free mental health resources and wellness subscriptions (Headspace)
Referral bonuses
Infertility benefits
Competitive wage
Company
Linnaeus
Linnaeus Veterinary Ltd (A Mars Company).
Founded in 2014
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-06-07Acquired
Company data provided by crunchbase