Columbia University · 4 months ago
Template Management Analyst
New York, NY
Full-time
Onsite
Mid Level
$70K/yr - $78K/yr
3+ years expColumbia University is seeking a Template Management Analyst to support ColumbiaDoctors' practices by managing provider schedule templates for outpatient practices. The role involves overseeing schedule changes, conducting audits, and supporting access initiatives to enhance patient self-scheduling workflows.
EducationHigher EducationMedicalTrainingUniversities
Responsibilities
Oversee and complete requested changes to provider schedule templates, including the creation of new provider schedules, maintenance of existing provider schedules, and closure of provider schedules
Ensure that schedule template requests and related communications are tracked, schedule build is tested to ensure changes meet customer needs, and requests are fulfilled in a timely manner while meeting service level standards
Regularly meet with practice representatives to audit and review provider templates and confirm they are meeting organizational access goals and guidelines
Request and document EHR system changes required for template build for completion by central IT analysts and software vendors to update scheduling systems. System changes include the technical components needed for appropriate template build, such as new visit types, block associations, updates to provider visit durations, etc
Follow organizational access and template design guidelines and adhere to enterprise-wide Epic standards
Support access initiatives, such as increased uptake of patient self-scheduling, by ensuring that provider templates support project goals
Performs all other duties as assigned within the scope of practice and/or training
Monitors key performance indicators and supports performance improvement projects/initiatives, as needed
Develops and maintains a productive and collaborative relationship with departmental and clinical management, representatives, vendors, and other key partners, working to maintain service standards
Under the direction of the Manager, supports change management initiatives including communication strategies
Participates in patient satisfaction initiatives, ensuring that efforts support an elevated patient experience
Participates in and/or supports assigned projects and initiatives. Utilizes tools and reporting mechanisms to track progress and ensure timely communication of issues and status. Conducts research and gap analysis as needed. Provides administrative support for projects as needed. Maintains internal documentation for tracking system records and ongoing projects
Promotes staff professionalism and performance with coaching, training, and feedback. Mentors staff in individual and team accountability, modeling behavior and demonstrating best practices/techniques. Demonstrates self-development and keeps current on a variety of industry topics
Ensures compliance with all regulatory agencies, departmental, Service Corp, and organization policies and procedures for all staff
Keeps current on all organizational, regulatory compliance, and patient privacy trainings policies (e.g. infection control, public safety, EH&S, HIPAA, OSHA, etc.) and ensures that all staff has successfully completed all required trainings
Qualification
Required
Bachelor's Degree or combination of education and experience
A minimum of 3 years of related experience
An equivalent combination of education and experience may be considered
Excellent organization and analytical skills, attention to detail, time management, and the ability to set priorities among multiple competing objectives, tasks, and initiatives are required
Demonstrated proficiency and/or understanding of project management including executing technical and operational project activities with cross-functional teams
The candidate must be well organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely
Demonstrated proficiency in problem assessment, resolution, and collaborative problem-solving in complex, and interdisciplinary settings
Ability to communicate effectively in both oral and written form. This position requires the ability to interact positively, constructively, and effectively with professional staff, providers, and organizational stakeholders
Ability to work independently follow through and handle multiple tasks simultaneously
Ability to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact and sensitivity in stressful situations
Working proficiency in Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs
Must be a motivated individual with a positive mindset and exceptional work ethic
Must successfully complete systems training requirements
Preferred
Bachelor's degree preferably in informatics, information systems, business, public health, health administration, or a related field
Prior experience in building and maintaining Epic schedules is preferred
Prior experience with user testing for IT systems is preferred
Demonstrated proficiency and/or understanding of qualitative and quantitative data analysis is preferred
Company
Columbia University
Columbia University is a research institution and Ivy League school for undergraduate and graduate students across various fields
10001+ employees
H1B Sponsorship
Columbia University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (433)
2024 (353)
2023 (333)
2022 (370)
2021 (283)
2020 (221)
Funding
Current Stage
Late StageTotal Funding
$21.84MKey Investors
ValeNational Institutes of HealthNational Science Foundation
2024-09-24Grant· $0.02M
2023-08-17Grant
2023-05-04Grant· $20M
Leadership Team
Jeannette Wing
Executive Vice President for Research and Professor of Computer Science
Asaf Cidon
Assistant Professor, EE and CS
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