Operation and Support Engineer (f/m/d) jobs in United States
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ng-voice · 4 months ago

Operation and Support Engineer (f/m/d)

positionUnited States
timeFull-time
remoteHybrid
seniorityMid Level

ng-voice is committed to building the next generation of software-based mobile networks, and they are seeking an Operation and Support Engineer to join their operation and delivery team. The role involves supporting client tech teams, managing incidents, troubleshooting issues, and continuously monitoring and improving deployed solutions.

Information TechnologyMobileSoftwareTelecommunicationsWireless

Responsibilities

Continuous operations of the solution
Support client’s tech teams 24/7 via an online portal, phone, email, and chat
Manage incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary
Troubleshoot IMS Telco or Cloud-related issues
Keep clients updated on the progress
Continuously monitor the deployed solutions
Continuously improve internal processes and KPI

Qualification

Linux administrationNetworking infrastructureIMS experienceDebugging skillsKubernetes administrationCloud experienceCustomer handling skillsFluency in EnglishCommunication skills

Required

Experience with Linux machines (setup, admin, operation)
Experience with networking infrastructures including routing, switching, firewalls, and load balancing techniques
Debugging and tracing skills (Wireshark)
You are experienced with IMS
Very good communication and customer handling skills
Fluency in English
Available to work in rotating shifts
Experience providing support to technical clients and their teams

Preferred

Knowledge of signaling standards and protocols such as SIP and Diameter
Experience with Kubernetes administration
Worked with public clouds like AWS and GCP
Experience in mobile networks (EPC and 5G)

Benefits

Flexible working that suits you - we live and breathe a hybrid remote culture and don't mind where and when you work
Mobility benefit, fitness benefit, language class benefit and wellness benefit (for full-time employees)
Home office budget (for full-time employees)

Company

ng-voice

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ng-voice offers a cloud-native and standard-compliant IMS core - the critical software component to enable voice services.
dateFounded in 2011
location
Hamburg, Hamburg, DEU
people-size51-200 employees
web-link
https://www.ng-voice.com/

Funding

Current Stage
Growth Stage

Recent News

newswire.com
IXT Selects ng-voice's Hyperscale IMS and is Poised to Launch Cutting-Edge Voice Services
2025-02-12
newswire.com
Cell C taps into disruptive technology by using ng-voice's Hyperscale IMS solution on AWS to launch VoLTE
2024-11-07
PRNewswire
Enghouse Networks And ng-voice Join Forces To Transform Telecom Solutions With Hyperscale IMS And Cloud-Ready SBC
2024-10-16
Company data provided by crunchbase