Online River, LLC ยท 4 months ago
Customer Service Representative
United States
Full-time
Remote
New Grad, Entry Level
$28/hr - $32/hrOnline River, LLC is a company specializing in delivering innovative solutions and exceptional services to meet diverse client needs. They are seeking a motivated and friendly Customer Service Representative to be the primary point of contact for customers, providing exceptional service and resolving inquiries in a timely manner.
Security & Investigations
No H1B
Security Clearance Required
Responsibilities
Respond to customer inquiries via phone, email, and live chat
Provide information about products, services, and policies
Process orders, returns, and exchanges
Resolve customer issues and complaints in a timely manner
Document and track customer interactions and feedback
Collaborate with other departments to address complex issues
Follow up with customers to ensure satisfaction
Maintain a positive and professional demeanor at all times
Meet or exceed performance metrics for response time and quality
Stay updated on company products, services, and policies
Qualification
Required
Strong verbal and written abilities
Attentive to customer concerns
Quick identification and resolution of issues
Familiarity with customer service software and applications
Understanding and compassion towards customers
Flexibility to changing needs and procedures
Effective prioritization of tasks
Accurate recording and handling of customer information
Informed about company offerings
Collaborative and supportive of colleagues
Benefits
Medical Insurance
Vision and Prescription
Dental Coverage
Company
Online River, LLC
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase