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Johnson Controls · 2 weeks ago

Electronic Security Systems Help Desk Technician (Job Number: 1348)

Springfield, VA

Full-time

Onsite

New Grad, Entry Level

$34/hr - $45/hr

Johnson Controls is a leading company that supports critical facilities for the federal government. They are seeking an Electronic Security Systems Help Desk Technician to provide support for the DEA’s access control and video surveillance systems, ensuring smooth operations and effective ticket resolution.

Industrial EngineeringPhysical SecuritySmart Building

No H1B

Security Clearance Required

U.S. Citizen Only

Hiring Manager

Jeff Windham

Responsibilities

Monitor and respond daily to submitted C

Cure and Milestonehelp tickets

Acknowledge receipt of tickets and gather additional information from end users

Document troubleshooting steps, resolutions, and updates in the ticketing system

Close completed tickets and escalate unresolved issues to the COR weekly

Provide weekly reporting on ticket status, common issues, and resolution times

Troubleshoot and support:

Cure 9000 (v3.0 or higher) access control systems

Milestone XProtect Corporate (2022 or higher) video management systems

ISTAR Door Controller hardware, Recording Servers, encoders, and decoders

Configure and modify badge programming, monitor views, and camera settings

Maintain a detailed log of help desk activities

Qualification

Cure 9000Milestone XProtectISTAR Door ControllerSoftware House Level 2Cure 9000 CertificationTroubleshooting skillsCustomer service skillsDocumentation skillsCommunication skills