BitGo · 2 months ago
Customer Success, Operations
New York, United States
Full-time
Onsite
Entry Level
$90K/yr - $120K/yr
1+ years expBitGo is the leading infrastructure provider of digital asset solutions, delivering a range of services from regulated cold storage. They are seeking a Customer Success, Operations Associate to support the Customer Success team by streamlining processes, analyzing customer data, and enhancing the overall customer experience.
BitcoinCryptocurrencyFinancial ServicesFinTech
Responsibilities
Support the Customer Success team with data analysis, reporting, and operational workflows to drive customer outcomes
Own and optimize key CS tools and systems (e.g., Gainsight, Salesforce, Looker), ensuring data integrity and usability for strategic decision-making
Build and maintain dashboards to track key metrics like health scores, engagement, adoption, renewal/expansion opportunities, and churn risk
Coordinate onboarding and enablement processes for new clients, ensuring timely handoffs and smooth transitions
Partner with CSMs to create and maintain success plans, renewal playbooks, and account documentation
Monitor customer lifecycle stages and trigger automated or manual interventions based on customer behavior and health indicators
Collaborate with GTM and Product teams to surface customer insights and feedback that can shape roadmap priorities and product enhancements
Manage internal knowledge bases, process documentation, and SOPs to ensure the CS team is equipped with the tools and information they need
Identify and implement scalable improvements that enhance operational efficiency and customer impact
Qualification
Required
1–3 years of experience in Customer Success Operations, Sales/Revenue Operations, or Business Operations within TradFi, SaaS, fintech, or crypto
Familiarity with CS and CRM tools like Gainsight, Salesforce, Looker, Zendesk, or equivalent
Strong analytical skills and comfort working with data to uncover trends, drive insights, and inform decisions
Proficient in Excel/Google Sheets; experience with SQL, Python, or data visualization tools is a plus
Detail-oriented and highly organized with a process improvement mindset
Clear communicator with the ability to translate complexity into action for both internal and external stakeholders
Self-starter who thrives in a fast-paced, cross-functional environment
Preferred
Interest in digital assets, blockchain, or financial technology is a strong advantage
Benefits
Competitive base salary, bonus and stock options
100% company paid health insurance for employee, partner and dependents
Paid parental leave, paid vacation
Free custom lunches, dinners and snacks
Computer equipment and workplace furniture to suit your needs
Great colleagues and inspiring startup environment
Company
BitGo
BitGo is a digital asset trust and security company that provides custody, financial services, and core infrastructure for investors.
201-500 employees
H1B Sponsorship
BitGo has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (5)
2023 (4)
2022 (12)
2021 (13)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$171.5MKey Investors
Brink’sGalaxy Digital,Goldman Sachs Growth EquityGoldman Sachs Growth Equity,Valor Equity Partners
2026-01-22IPO
2024-01-24Corporate Round
2023-08-16Series C· $100M
Leadership Team
Edward Reginelli
Chief Financial Officer
Recent News
Renaissance Capital
2026-02-05
2026-02-04
2026-02-04
Company data provided by crunchbase