Premier Truck Group · 4 months ago
Service Booking Agent
Springfield, MO
Full-time
Onsite
Entry Level
2+ years expPremier Truck Group is the largest Freightliner dealer group in North America, committed to delivering an exceptional employee experience and operational excellence. They are seeking a Service Booking Agent responsible for closing repair orders, assisting customer service representatives, and maintaining positive communication with all departments.
Automotive
Responsibilities
Close repair orders when repairs are complete
Resolve and process all claims corrections and charge-backs daily
Assist Customer Service Representatives with closing open repair orders
Assist Customer Service Representatives and Service Technicians with questions
Assist management with special projects, audits, reports, etc., as requested
Maintain positive communications/relationships with service and all departments
Perform all other duties as assigned
Qualification
Required
Knowledge of trucking equipment installation and repairs
Excellent verbal and written communication skills
Demonstrated customer service skills
Ability to read and comprehend written instructions and information
Knowledge of automotive parts
Two years of experience in an office position
Ability to deal effectively, listen and communicate with all customers and co-workers
Ability to operate all necessary office equipment
High school diploma or the equivalent and two year related experience or equivalent combination of education and experience
Preferred
2-4 year's related experience and/or training; or equivalent combination of education and experience
Benefits
Employee Discounts
Medical, Dental, and Vision Insurance
Life Insurance
Employee Assistant Programs
Paid Holidays and Paid Time Off
401k Plan with Employer Match
Training
Work-Life Balance
Company
Premier Truck Group
Welcome to Premier Truck Group! The Premier Truck Group is committed to connecting premier products with premier employees, facilities and services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ron Long
President & CEO
John Pruitt
Chief Financial Officer
Recent News
Fleet Equipment Magazine
2024-04-26
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