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Graco · 1 week ago

Field Sales Application Engineer

Detroit Metro

Full-time

Onsite

Mid Level

$64K/yr - $112K/yr

3+ years exp

Graco manufactures and markets premium equipment for fluid and powder materials. The Field Application Engineer will drive sales and enhance customer satisfaction by providing technical solutions, installation assistance, and ongoing support to customers.

ConstructionMachinery ManufacturingManufacturing

Comp. & Benefits

No H1B

Responsibilities

Engage with customers to assess their business and technical requirements, identifying the most suitable solutions for their needs

Provide expert advice on advanced technical pumping solutions and collaborate with the Product Marketing Manager and engineering team to develop tailored solutions for customer installations

Act as the interface between the customer’s application and Graco’s technology, ensuring seamless integration and performance

Assist in the installation of Graco products at customer sites, ensuring smooth setup and functionality

Monitor the installed base, provide troubleshooting support, and ensure optimal performance of Graco solutions

Transfer knowledge and expertise to customers, offering training and ongoing support to ensure proper usage and maintenance of equipment

Proactively identify and address any critical issues that may impact customer satisfaction or installation success

Keep management informed of any concerns, ensuring timely escalation of issues that could compromise customer experience or solution effectiveness

Provide sales support by visiting channel partners and end users, offering technical guidance and fostering customer relationships

Develop and document expertise in industrial and hygienic fluid transfer applications, staying current on best practices and industry standards

Collaborate with sales teams to identify new opportunities and deliver customized technical solutions to meet customer needs

Other duties as assigned

Qualification

Technical sellingField application engineeringTroubleshootingApplication developmentProduct integrationMaterial validationIndustrial processesManufacturing equipmentAnalytical skillsNegotiation skillsInterpersonal skillsCreative problem-solvingCommunication skillsCollaboration skills

Required

Bachelor's Degree in Engineering or a related field

3+ years of experience in technical selling, field application engineering, or related role in an industrial, manufacturing, or technical environment

Strong knowledge of application development, product integration, and material validation processes

Proficiency in troubleshooting and resolving technical issues in real-world applications

Skilled in assembling and disassembling units, with a clear understanding of how to integrate them into end-user production processes

Analytical and creative problem-solving skills to address customer challenges and recommend optimal solutions

Familiarity with industrial processes, manufacturing equipment, and materials

Demonstrated success in technical sales or support, with a proven ability to meet or exceed revenue goals

Negotiation and interpersonal skills to build and maintain client relationships

Ability to collaborate effectively with sales teams, distributors, and customers to drive solution adoption

Strong communication skills with the ability to engage effectively across all levels of the end user's organization, from maintenance teams to corporate management

Ability to work independently in a highly technical capacity across diverse industrial environments

Willingness to travel approximately to 60% as needed to support customer needs