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First National Bank Alaska · 4 months ago

Universal Teller I - Juneau Regional Branch

Juneau, AK, US

Full-time

Onsite

Entry Level

$20/hr - $22/hr

1+ years exp

First National Bank Alaska is recognized as the Best Place to Work in Alaska and is seeking a Customer Service Professional to join their team. The Universal Teller will deliver exceptional customer service through processing various customer transactions while adhering to bank policies and regulations.

Banking

Responsibilities

Performs the assigned responsibilities within predetermined scope, budget, schedule, and inherent risk; identifies appropriate resources, training needs, and risk management strategies; manages day-to-day activities and coordinates with bank’s management, end users, and vendors

Assists assignment owners in developing implementation plan (as necessary), assembling teams, and coordinates individual responsibilities to ensure timely completion of related tasks; communicates with functional area managers regarding status of assignments, including costs and scheduling

Tracks and follows up on outstanding items to ensure objectives are met and assists assignment owners with quality assurance audits

Assists in performing workflow analysis to identify labor-intensive tasks and inefficiencies, and recommends automation and process changes to streamline workflows and to increase resource usage efficiency

Assists in developing of functional area’s plans, goals, objectives, budgets, and procedures

Stays abreast of pertinent federal and state regulations and interacts with compliance staff to ensure assignment components are compliant with all applicable federal and state regulations

Creates reports and presentations for all levels of management and may direct the work of others

Performs other work-related duties as assigned by supervisor

Qualification

Teller experienceCustomer serviceCash handlingCommunication skillsDiscretionJudgmentEthicsBasic algebraInterpersonal skillsIntegrityConfidentialityProblem-solving

Required

6 months Teller experience; or one year customer service and 6 months cash handling experience

Knowledge of personal computer operation (monitor, keyboard, mouse)

Ability to keyboard 35 wpm

Ability to operate a 10-key calculator

General knowledge of office machines

Strong communication and interpersonal skills

Ability to exercise discretion and good judgment when communicating with internal and external customers and all levels of management

Unquestionable integrity and ethics

Ability to maintain confidentiality in handling sensitive and confidential information

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively with customers and employees of organizations

Ability to calculate figures and amounts such as discounts, interest, and percentages

Ability to apply concepts of basic algebra

Ability to solve practical problems and deal with several variables in situations where only limited standardization exists

Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form

Physical ability to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms

Ability to frequently lift and/or move up to 25 pounds; occasionally lift and/or move up to 50 pounds

Specific vision ability required includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus