Office Hours · 3 months ago
Client Solutions Associate, San Francisco - Immediate Start
San Francisco, California, United States
Full-time
Hybrid
New Grad, Entry Level
$72K/yr - $88K/yr
0+ years expOffice Hours is an online platform aimed at facilitating knowledge sharing by connecting users with subject matter experts. The Client Solutions Associate will be responsible for matching clients with the right experts for qualitative interviews, managing research projects, and collaborating with product and engineering teams to enhance the platform based on client feedback.
CommunitiesMarketplaceSoftware
Responsibilities
Client-Expert Connections: You'll identify and match experts to clients for interview-based research needs, continuously communicating with clients and experts to track the progress of these connections to ensure high-quality outcomes and client satisfaction
Project Creation & Ownership: Manage your clients’ research projects, from understanding their goals to recruiting and scheduling the right experts for them. Recruiting experts involves using our internal network and external channels like social media, meticulously reviewing professional profiles, reaching out to potential experts, and strategically matching them to specific project requirements
Project Performance Tracking: Monitor client and expert feedback on interviews to 1) drive successful research for our clients and 2) ensure our network has only high-quality, engaged experts
Cross-Functional Collaboration: Share insights from client and expert interactions to help product and engineering teams continuously refine the Office Hours online platform. Your frontline experience will provide critical input for user experience improvements
Qualification
Required
You are not afraid of ambitious goals
You are a great communicator
You are an optimist with a growth mindset
You thrive when you truly own something
You are an independent problem-solver
0-2 years of professional work experience
Preferred
Prior experience working at a startup
Prior experience in a customer success role
Strong understanding of various professional industries and roles
Benefits
Competitive salary & stock options
Healthcare, dental, and vision coverage
Wellness/fitness benefit
Flexible vacation time, regular company holidays
Company retreats (Tahoe, Maui, Mendocino, Mexico City)
Parent-friendly, remote work, and paid family leave
Pay Transparency Notice: Full time offers from Office Hours also include target equity + benefits (including medical, dental, vision and 401(k))
Company
Office Hours
Get paid to share what you know.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$5M2021-02-01Seed· $5M
Leadership Team
Patrick Reynolds
Co-Founder & Head of Product
Company data provided by crunchbase