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TransPerfect · 1 day ago

Account Manager

Chicago, IL

Full-time

Onsite

Mid Level

TransPerfect is an industry leader in providing language and business support services to help clients globalize their operations. The Account Manager role involves developing new business relationships and serving as the primary support for existing clients, ensuring satisfaction and effective communication throughout the process.

Language LearningService IndustryTranslation Service

Hiring Manager

Vidya Rajahraman

Responsibilities

Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation

Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information

Generate daily mailings to prospective clients using updated and accurate spreadsheets

Cold call prospective clients

Creatively problem solve to improve current new business development strategy

Negotiate rates and deadlines with prospective and current clients

Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information

Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product

Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service

Research and understand all industries that TransPerfect markets to, including industry leaders, current events, and any other pertinent data

Perform other special projects or duties when required

Qualification

Sales life cycle experienceAchieving sales targetsAnalytical skillsEnglish communicationProblem-solving skillsInterpersonal skillsTime management skills