Valentino · 4 hours ago
Senior Client Advisor - Madison Ave
New York, United States
Contract
Onsite
Senior Level
$29/hr - $33/hrValentino is an Italian Maison de Couture, known for inspiring desire and redefining elegance. They are seeking a Senior Client Advisor to foster deep connections with high-value clients and ensure an exceptional client experience, while driving sales and enhancing the brand's image through strategic client engagement.
ApparelBeautyE-CommerceFashion
Responsibilities
Build, nurture, and manage relationships with the boutique's most high-value clients, delivering exceptional, tailored experiences across all touch points
Analyse client behaviour, preferences, and emerging trends to provide strategic insights to Regional Client Engagement, Events, and CRM teams, ensuring local client nuances are integrated into broader brand strategies
Drive personal sales and contribute to store performance by exceeding individual sales targets through strategic selling techniques
Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross-selling and increase average ticket size
Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling narration. Act as a point of reference for the store staff team on knowledge and storytelling techniques
Ensure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more
Leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) to streamline store activities
Collaborate with the Store Manager to execute in-store events and city-specific client activations, ensuring they align with Valentino's brand image and values, while addressing local market dynamics
Actively participate in events, offering high-touch interactions that enhance client experiences and reinforce brand loyalty
Serve as a role model, inspiring colleagues to elevate their clienteling capabilities and embrace the Maison’s values
Qualification
Required
Strong background in luxury sales
Strong client book
Ability to build, nurture, and manage relationships with high-value clients
Ability to analyze client behavior, preferences, and emerging trends
Drive personal sales and contribute to store performance by exceeding individual sales targets
Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs
Possess expert-level knowledge of Valentino creations
Ensure full compliance with all operational guidelines
Leverage company tools and systems to streamline store activities
Collaborate with the Store Manager to execute in-store events and city-specific client activations
Serve as a role model, inspiring colleagues to elevate their clienteling capabilities
Ability to build and sustain strong, long-term relationships with high-value clients
Ability to analyze client trends and provide strategic insights
Ability to drive exceptional sales results by leveraging advanced clienteling techniques
Ability to demonstrate expert knowledge of Valentino creations
Ability to ensure full compliance with operational guidelines and proficiently use company tools
Company
Valentino
Valentino operates online boutiques and showrooms that sell fashion and luxury products.
Founded in 1960
1001-5000 employees
H1B Sponsorship
Valentino has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$2.92BKey Investors
Kering
2023-07-27Secondary Market· $1.87B
2012-07-12Acquired
2007-05-16Private Equity· $1.06B
Leadership Team
Andrea Cappi
Chief Digital Information (CDO&CIO), eBusiness & Omnichannel Officer
Matteo Di Pasquale
Chief Human Resources Officer
Recent News
Company data provided by crunchbase