The Cary Company · 4 months ago
Customer Relations - Team Lead
Addison, IL
Full-time
Onsite
Entry, Mid Level
$48K/yr - $62K/yr
2+ years expThe Cary Company is seeking a working supervisor to lead a small but mighty Customer Relations team while actively handling customer interactions. This role blends hands-on service with leadership responsibilities, ensuring exceptional support for customers while the team meets performance goals.
IndustrialManufacturingPackaging ServicesWholesale
Responsibilities
Lead & Supervise Directly supervise 3–4 Customer Relations Specialists, providing coaching, feedback, and performance evaluations
Schedule and balance workloads to maintain service levels
Conduct daily huddles and weekly 1:1s to align priorities and address challenges
Work Alongside the Team Handle escalated customer inquiries and complex order issues
Process orders, track shipments, and maintain CRM accuracy when needed to support peak demand
Drive Service Excellence Monitor KPIs (response time, order accuracy, CSAT) and implement improvements
Resolve escalations diplomatically and ensure root-cause analysis for recurring issues
Collaborate Cross-Functionally Partner with Sales, Warehouse, and Logistics to ensure on-time, accurate deliveries
Advocate for the customer in process improvement initiatives
Qualification
Required
Bachelor's degree or equivalent experience
2+ years in customer service or order management OR a strong interest and willingness to participate in our Leadership Trainee Program
Strong communication, problem-solving, and multitasking skills
Proficiency in CRM/ERP systems and Microsoft Office Suite
Ability to lead by example in a fast-paced environment
Benefits
Medical, Dental, Vision Insurance
Life and Supplemental Insurance
Short Term Incentive Plan (STIP)
401K Provision
Profit Sharing
HRA
Cafeteria Plan
Seasonal company sponsored events
Work/Life Balance
Childcare Reimbursement Program
9/80 Scheduling Option (following 1 year of employment)
Flex Fridays (following 1 year of employment)
Company
The Cary Company
The Cary Company is a distributor of containers & packaging, filtration and spill control products.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ken Tyrrell
Chairman of the Board
Recent News
EIN Presswire
2025-08-13
Company data provided by crunchbase