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Zaza Cuban Comfort Food Inc. · 5 months ago

Front of the House Team Member/Customer Service

Altamonte Springs, FL

Full-time

Onsite

New Grad, Entry Level

Zaza Cuban Comfort Food Inc. is a rapidly growing restaurant brand based in Orlando, committed to providing impeccable customer service. The Front of the House Team Member is responsible for delivering courteous service, managing cash handling, and maintaining a clean environment while ensuring guests have a pleasant dining experience.

Restaurants

Responsibilities

Provides our customers with courteous and pleasant service within a clean and positive environment

Greets all guests that arrive within visible area

Takes our customer’s food and beverage order; ensures the freshest quality and best presentation of all menu items

Assists our customers with product selection; executes our company’s “suggestive selling” techniques

Has complete knowledge of the company’s cash handling procedures and works according to those procedures

Manages assigned cash and balances at the end of each shift; secures and accurately handles cash at all times

Sets and clear tables; maintains dining room, restrooms and terraza manicured at all times

Cleans and maintains his/her work area, equipment and storage areas at all times

Coordinates multiple orders; communicates clearly and effectively in order to properly complete orders and services within established service times

Ensures that the work areas, dishes and operational equipment assigned are kept in optimum condition of cleanliness, according to the standards of excellence established by the company

Follows all opening and closing procedures

Maintains proper company uniform and hygiene standards

Complies with all company’s policies, procedures, and training standards

Records all items served at any time to anyone and accounts for products

Sets and clear tables; maintains dining room, restrooms and terraza manicured at all times

Provides excellent customer service and assistance to our amigos

Assists guests and colleagues with any special requests

Conforms to department training standards

Maintains proper company uniform and hygiene standards

Complies with all company rules, regulations, policies, and procedures

Qualification

Customer serviceCash handlingSuggestive sellingTeamworkCommunication skills

Required

Provides our customers with courteous and pleasant service within a clean and positive environment

Greets all guests that arrive within visible area

Takes our customer's food and beverage order; ensures the freshest quality and best presentation of all menu items

Assists our customers with product selection; executes our company's 'suggestive selling' techniques

Has complete knowledge of the company's cash handling procedures and works according to those procedures

Manages assigned cash and balances at the end of each shift; secures and accurately handles cash at all times

Sets and clear tables; maintains dining room, restrooms and terraza manicured at all times

Cleans and maintains his/her work area, equipment and storage areas at all times

Coordinates multiple orders; communicates clearly and effectively in order to properly complete orders and services within established service times

Ensures that the work areas, dishes and operational equipment assigned are kept in optimum condition of cleanliness, according to the standards of excellence established by the company

Follows all opening and closing procedures

Maintains proper company uniform and hygiene standards

Complies with all company's policies, procedures, and training standards

Records all items served at any time to anyone and accounts for products

Provides excellent customer service and assistance to our amigos

Assists guests and colleagues with any special requests

Conforms to department training standards