Chetola Resort & Conference Center ยท 4 months ago
Front Office Desk Clerk (Full-time)
Blowing Rock, NC
Full-time
Onsite
New Grad, Entry LevelChetola Resort & Conference Center has been providing a luxurious mountain escape for over 175 years, and they are seeking a full-time Front Desk Clerk to join their Front Office team. The role involves greeting guests, managing check-in and check-out procedures, and ensuring an exceptional guest experience through various administrative and support duties.
HospitalityResorts
Responsibilities
Greet guests with warmth and professionalism upon arrival and departure
Perform check-in and check-out procedures efficiently using the property management system
Provide accurate information about resort amenities, dining options, and local attractions
Answer phone calls promptly and respond to guest inquiries, requests, and reservations
Handle guest concerns or issues with empathy and urgency, escalating to supervisors when needed
Maintain accurate records of room availability, rates, and bookings
Process payments, reconcile cash drawers, and balance shift reports
Monitor lobby cleanliness and presentation, reporting maintenance issues when needed
Coordinate with housekeeping and maintenance to ensure timely room readiness
Assist with lost and found tracking, package deliveries, and internal communications
Provide backup support to other front office team members as needed
Qualification
Required
Seeking candidates for full-time roles (30+ hours/week)
Weekend availability required; holiday availability preferred
Strong interpersonal and communication skills
Basic math and computer skills; experience with hotel property management systems a plus
Ability to remain on your feet for long periods and lift up to 25 lbs
Flexible availability including evenings, weekends, and holidays
On-site role; reliable transportation required
Preferred
Prior experience in customer service or hospitality preferred, but not required
Benefits
Comprehensive benefits offered to full-time eligible employees, including health, dental, vision, PTO, and on-property perks
Company
Chetola Resort & Conference Center
Discover the Best Kept Secret in NC for Meetings & Events Conveniently located in the midst of the North Carolina Blue Ridge Mountains and within walking distance to the quaint mountain village of Blowing Rock, Chetola Resort & Conference Center is perfectly designed to help you get away from the big city, and help you Elevate your stay! Corporate meetings, training, and planning retreats are our passion.
Founded in 1846
51-200 employees
Funding
Current Stage
Growth StageRecent News
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