Cresta · 1 day ago
Enterprise Solutions Engineer
United States
Full-time
Remote
Mid, Senior Level
$160K/yr - $185K/yr
4+ years expCresta is on a mission to revolutionize the workforce with AI, focusing on enhancing customer conversations in the contact center. As an Enterprise Solutions Engineer, you will partner with Enterprise Account Executives to demonstrate Cresta's capabilities, provide technical insights, and assist in developing business cases for potential customers.
Artificial Intelligence (AI)Intelligent SystemsMachine LearningNatural Language ProcessingTelecommunications
Responsibilities
Qualify new sales opportunities by understanding customer requirements and converting it to Cresta technical requirements
Partner with Enterprise Account Executives to discover and understand the prospect's situation and the challenges that they are experiencing
Lead discovery calls with prospective customers & internal cross functional teams to build and deliver product demos. Solving problems for potential customers and demonstrating the value of Cresta product
Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations
Drive adoption during proof of values by training individual managers and users on the Cresta solution
Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI
Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals
Run ROI workshops to translate our solution into a financial business case proposal
Provide feedback to product management about the successes and failures in the field
Qualification
Required
4+ years of experience in customer-facing roles, with 1–3 years in a technical pre-sales capacity supporting large enterprise sales cycles
Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize contact center operations
Known for a strong work ethic, enthusiasm, and thoughtful engagement with clients and internal teams alike
Desire to practice and prepare your presentation (or demo) meticulously, as you always strive for perfection
Natural problem-solver; resourceful in leveraging internal teams and cross-functional collaboration to move deals forward
Fast learner with a passion for new technology and a talent for simplifying complexity for customers
Experienced with Salesforce.com, contact center infrastructure, and enterprise SaaS environments
You embody our core Operating Principles
Benefits
Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In-office meal program and commuter benefits provided for onsite employees
Company
Cresta
Cresta uses artificial intelligence to assist sales and service agents in the quality of customer service.
201-500 employees
H1B Sponsorship
Cresta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (2)
2022 (10)
2021 (4)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$276MKey Investors
Tiger Global ManagementSequoia CapitalGreylock
2024-11-19Series D· $125M
2022-03-17Series C· $80M
2021-03-31Series B· $50M
Leadership Team
Ping Wu
CEO
Tim Shi
Co-Founder, Board Member
Recent News
Greylock
2025-12-02
Company data provided by crunchbase