Customer Success Specialist jobs in United States
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Korpack · 4 months ago

Customer Success Specialist

positionBloomingdale, IL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$65K/yr - $65K/yr

Korpack is a fast-paced company seeking a Customer Success Specialist who is detail-oriented and customer-obsessed. The role focuses on delivering exceptional support through effective communication, accurate order processing, and proactive problem-solving to ensure customer satisfaction.

Manufacturing

Responsibilities

Process and manage customer orders daily—including sales order entry and providing proactive status updates
Partner with the Sales team to deliver excellent service, resolve inquiries, and strengthen relationships with quick and professional communication
Act as a trusted liaison between customers and Korpack for all order-related questions, product issues, and service needs
Enter and confirm sales and purchase orders with precision, ensuring accuracy and timely follow-through
Track vendor POs to confirm on-time deliveries, making sound logistical and margin-based decisions to optimize cost savings
Handle full-cycle sales support—from quoting, order entry, and vendor coordination through to final customer follow-up
Champion the customer experience by monitoring service performance, tracking KPIs, and proactively resolving issues
Enhance satisfaction by managing order dashboards, reviewing pending requests, and consistently delivering results that increase loyalty and improve NPS scores
Serve as the main point of contact for assigned house accounts, ensuring quick responses and white-glove service
Understand customer needs, anticipate opportunities, and recommend additional products or services to strengthen relationships and add value

Qualification

Customer service experienceOrder managementERP system experienceCommunication skillsRelationship-building skillsProactive problem-solvingManage prioritiesDetail-oriented mindset

Required

Experience in customer service, order management, or account support
Strong communication and relationship-building skills
Ability to manage multiple priorities while maintaining accuracy
ERP system experience (Acumatica a plus)
Detail-oriented mindset with strong follow-through
Professional, courteous, and proactive approach to problem-solving

Benefits

Competitive salary, benefits, and growth potential

Company

Korpack

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Korpack is your single-source supplier of standard and custom packaging as well as packaging machinery and automation solutions.
dateFounded in 2015
location
Bloomingdale, Illinois, USA
people-size201-500 employees
web-link
https://www.korpack.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Nick Novy
Chief Executive Officer
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Recent News

EIN Presswire
Digital Watermark Packaging Market Boosts Traceability, Recycling, and Brand Security with Invisible Barcodes
2025-08-06
FoodProcessing.com
Korpack Expands Co-Packing Capabilities in Suburban Chicago
2025-05-07
Company data provided by crunchbase