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Biolumina · 10 hours ago

Group Account Supervisor

New York, NY

Full-time

Onsite

Senior Level

$78K/yr - $150K/yr

5+ years exp

Biolumina is a company located in New York, NY, seeking a Group Account Supervisor to manage brand and client relationships. The role involves strategic planning, monitoring competitive landscapes, and ensuring agency work meets high standards while fostering a positive team atmosphere.

AdvertisingMarketing

Responsibilities

Demonstrate "Big Picture" thinking view of Brand and business and provide strategic contributions to success of Brand

Lead strategic and tactical planning process

Demonstrate mastery of brand category and competitive data, including key studies

Aggressively monitor and understand the competitive landscape, both strategic and creative

Seek opportunities to showcase agency work among current and prospective clients

Seek opportunities to grow business within current accounts and into new accounts connected with that client

Demonstrate the fiscal acumen to lead a profitable account

Aggressively monitor fee performance to encourage/ensure profitability

Demonstrate ability to determine and negotiate budget needs, produce accurate and timely fee reconciliations, and provide input to development of the fee

Manage expectations of both the agency staff and client to ensure a positive, productive atmosphere

Ensure that all Agency work represents the best we have to offer -- strategically sound, arresting creative, and error-free

Keep abreast of marketing/advertising and brand-specific trends in order to offer added-value to the client/creative product

Demonstrate ability to adapt to various client corporate cultures

Keeping senior management briefed on account activities

Continue to refine skills in strategy and the business planning process

Articulate agency POV without being afraid to take a stand

Strategically problem solve for discrepancies between client and agency

Act as a positive role model for agency at client and industry events

Demonstrate comprehensive understanding of client's business and actively seek opportunities for further account development

Demonstrate the ability to analyze market research, identify strategic issues, and effectively communicate findings

Establish credibility with clients at all levels and embody service-oriented attitude

Become trusted and integral strategic advisor to the client team

Communicate effectively and professionally both internally and externally

Demonstrate good problem-solving and interpersonal skills

Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately

Remain calm despite high pressure situations

Project a professional, positive attitude toward peers and clients within the department and the agency

Uphold Agency quality standards in servicing the Client

Maintain accurate time sheets

Foster a positive team atmosphere demonstrating respect for peers and supervisors

Assist other members of department/team as needed when workload allows

Foster senior level partnerships with creative/account colleagues

Understand when it’s appropriate to make decisions independently and when to escalate issues/decisions to manager

Uphold the Company Values (the 3 E’s) in all decisions and interactions

Assign work to assure project deadlines are met

Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized

Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers

Monitor, review and approve direct report’s time sheets in terms of hours worked on specific jobs

Provide constructive and direct ongoing feedback to direct reports

Evaluate performance of direct reports and complete and deliver performance reviews

Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions

Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts

Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head

Provide ongoing guidance to all team members and be available to them as a resource for account/agency/departmental policies, procedures, etc

Qualification

Agency marketing experienceSupervisory experienceBrand managementBusiness practices knowledgeMarket research analysisCommunication skillsClient relationship managementProblem-solving skillsInterpersonal skillsTeam managementAdaptability