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Avanath Capital Management, LLC · 5 hours ago

Part-Time- Resident Service Coordinator

3420 Rickey Avenue, Temple Hills, Maryland 20748

Part-time

Onsite

Entry Level

$24/hr - $26/hr

1+ years exp

Avanath is a leading property management company dedicated to providing affordable housing and enhancing community engagement. The Resident Services Coordinator will focus on building relationships with residents, coordinating social programs, and providing exceptional customer service to improve community satisfaction.

Commercial Real EstateReal Estate

Responsibilities

Serve as a point of contact for residents, addressing inquiries and resolving complaints to enhance retention

Conduct regular check-ins and build strong internal and external community connections with community resource organizations

Lead routine resident orientation sessions and familiarize residents with services and policies

Urgently assist in the resolution of all customer service-related items

Assist in the execution of the community’s customer service management plan to improve customer satisfaction scores and online reputation

Plan and coordinate routine resident programs, events, and meetings

Regularly evaluate residents' individual and family needs through interviews, surveys, and collaboration with service providers to connect residents to the appropriate services (e.g., financial assistance, healthcare, housing support, etc.) to address their specific challenges and improve their quality of life

Develop strategies to identify at-risk residents (e.g., based on lease violations, complaints, late payments, or behavioral concerns) and work to improve their success within the community

Collaborate with local businesses for sponsorships and partnerships

Promote events through marketing materials and social media

Support residents in crises by connecting them with resources

Utilize software to streamline communication and maintain updated resident information

Adhere to all Avanath and Housing Authority policies related to leasing and compliance files

Provide regular updates and reports to management

Align resident services with organizational goals through collaboration with internal teams

Track and analyze resident feedback, program participation, and satisfaction metrics to guide service improvements

Support leasing staff by conducting tours, explaining lease terms, and preparing leasing documents when needed

Oversee move-in and move-out procedures, ensuring a smooth transition for residents and proper documentation

Guide prospective residents through the application process, including explaining eligibility requirements and assisting with completing forms

Assist in promoting lease renewals through personal outreach, discussing terms, and addressing concerns to increase resident retention

Ensure compliance with company policies, Fair Housing laws, and relevant regulations while assisting with additional duties as needed

Assist with other duties as assigned

Qualification

Customer serviceEvent planningSocial services experienceComputer proficiencyBilingual (English & Spanish)ProfessionalismInterpersonal skillsTime managementActive listeningCollaboration

Required

Strong customer service and verbal/written communication skills

Strong interpersonal skills

1+ years of service coordination and event planning or equivalent experience

Ability to set priorities and manage time effectively

Experience in social services, case management, or human resources

Solid computer proficiency, including Windows (Word, Excel), internet, and email

Ability to interact effectively with community team members, senior executives, and business vendors

Reliable transportation

Preferred

Bilingual (English & Spanish) highly desired

Previous experience in nonprofit or community-based settings is highly desired

Low-income housing tax credit (LIHTC) experience is highly desired

Benefits

Health, dental & vision

401(k)

Personal time off

Paid holidays and more!

Company

Avanath Capital Management, LLC

Avanath Capital Management is a private real estate investment manager generating attractive risk-adjusted returns through current income and capital appreciation from its investments.

Founded in 2008

Irvine, California, USA

201-500 employees