Vestis Corporation · 4 months ago
Customer Service Manager (Route Manager)
Salina, KS
Full-time
Onsite
Entry, Mid Level
2+ years expVestis Corporation provides uniforms and related products to a wide range of customers across various industries. The Customer Service/Route Manager is responsible for overseeing a service territory, managing route representatives, and ensuring customer satisfaction while promoting business growth and safety.
ApparelDeliveryManufacturingRental
Responsibilities
Promote and sustain a safety culture
Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory
Reports directly to a Service Manager or where a Sr. Customer Service Manager is present, will report to the Sr. Customer Service Manager. If neither are present, will report to the General Manager
Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
Assist in the new account installations as directed by Service Manager and/or General Manager
Manages day to day activities of customer service program(s) for the territory
Visit all required customers each quarter to review growth and service opportunities
Ensure RSRs respond to and resolve all service requests timely
Sets clear expectations for customer service and leads by example
60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and/or day to day situation follow up)
Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
Recruit, select and hire Route Sales employees
Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement
Delivers and participates in training to ensure customer retention and service goals are met
Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution
Attend meetings and complete necessary administrative work to improve customer satisfaction
Coordinate collections for accounts receivable
Protect and manage merchandise control processes
Investigates and reports on all accidents or incidents, within 24 hours of notification
Qualification
Required
High school diploma or equivalent; Bachelor's degree in related field preferred or equivalent experience
Two years of service and route-based industry experience, with proven track record for growing customer accounts
Significant customer interface and service experience
Driver's license
Automobile insurance on personal vehicle
Meet minimum DMV/MVR points per company policy
Successful completion of criminal background, motor vehicle record, and drug screen checks
Must be DOT-certified or eligible to obtain DOT medical certification
Demonstrated ability to successfully interface with a variety of organizational functions to get the job done
Strong interpersonal, analytical, communication, and customer service skills
Considerable negotiation skills
Computer proficiency, including working knowledge of MS Office software
Considerable skills in management, human relations, and communication
Preferred
Bachelor's degree in related field
Exposure to sales function preferred
Previous profit and loss accountability and/or contract-managed service experience preferred
Production planning, maintenance, or warehouse operations experience preferred
Benefits
Medical
Dental
Vision
Short- and long-term disability
Basic life insurance
Paid parental leave
401k plan
80 hours of vacation
40 hours of floating holidays
Paid sick time
6 paid holidays
Company
Vestis Corporation
At Vestis, we deliver uniforms and supplies that empower people to do good work and good things for others while at work.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$800M2024-02-22Post Ipo Debt· $800M
2023-10-02IPO
Leadership Team
Bill Seward
EVP & Chief Operating Officer
P
Peter S. Rego Jr
Senior Vice President of Sales
Recent News
2025-12-16
thefly.com
2025-12-16
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