Central States Industrial (CSI) · 4 months ago
Business Development Leader - Specialty Products
Springfield, MO
Full-time
Onsite
Entry, Mid Level
$75K/yr - $100K/yr
2+ years expCentral States Industrial (CSI) provides hygienic pipe, valves, fittings, pumps, and heat exchangers to industrial companies. They are seeking a Business Development Leader for Specialty Products to drive sales and revenue growth for specific products, focusing on building customer relationships and executing strategic sales initiatives.
Manufacturing
Responsibilities
Make systematic and efficient sales calls
Learn characteristics, including specific market, of each customer in order to determine what products we have the most potential to sell to them
Engage with the project managers, design team, and process engineers achieving a thorough understanding of their processes
Respond to customer requests for information in a timely manner - daily
Proactively identify, question, and suggest changes to standard procedures
Contribute to overall vision of increased sales through accountability and relationship management - daily
Actively engage in continual advancement of knowledge in our equipment and sales philosophy
Develop rapport with and delegate appropriate tasks to the assigned inside sales representatives, business development leaders, project managers, and estimators
Communicate special customer needs to customer service, special alloys and design in organized and well documented manner – daily
Enter notes in Infor CRM, per procedure, to document all completed and scheduled activities - daily
Understand and follow established procedures for sales, project management, purchasing, and returns - daily
Create and continually update a learning plan with a personal SWOT
Demonstrate a functional understanding of the maintenance and operation of CSI equipment
Train customers on new equipment or techniques for maintaining existing equipment
Maintain a positive relationship with sales personnel for equipment manufacturers such as Alfa Laval and others
Work with marketing director to formulate appropriate marketing strategies to assist the team in achieving its goals
Qualify customer requests for store accounts and set them up in accordance to existing SOP
Responsible for proactive calls, aggressive lead follow up and communication in order to promote CSI products and develop positive business relationships with customers and vendors for CSI
Qualify web leads for projects in distribution and fabrication
Preform follow up on all house account fabrication quotes, and significant house account distribution quotes
Manage new customer relationships for the first year
Qualify ecommerce account requests for new customer set up
Cold calls to other strategic customer segments establishing speaking partners and identifying compelling product offerings
Adopt, maintain, and propagate a philosophy of accountability for CSI sales and customer relationship functions
Provide leadership for support team members by exhibiting professional and ethical conduct as well as a strong work ethic
Build and maintain relationships with influencers and decision makers at customer and prospect accounts and create connections between CSI customer support personnel and those contacts
Develop, maintain, and grow relationships with CSI support personnel to further grow awareness, and revenue. Examples of support personnel and their role:
Customer Service – Part quoting and order entry
Estimating and Design – Fab and Field quoting and execution
Marketing and sales support
Accounting
Purchasing
Submit activity report per procedure
Communicate strategic plan and progress to manager
Maintain lists of major opportunities or initiative and email to affected department manager with status and dates – monthly
New Customer Contact, Revenue, and Margin
Customer Contact Attempts and Actuals as recorded in Infor CRM
Qualification
Required
High School diploma or equivalent
Strong phone presence and experience
Excellent verbal and written communication skills
Computer proficiency
Preferred
College credits, desired; BA/BS degree, strongly preferred
Technical (mechanical) emphasis, preferred
Minimum 2 years proven inside sales experience, preferred
Excellent MS Office (Outlook, Excel) experience preferred
Industrial food or pharmaceutical, preferred
Company
Central States Industrial (CSI)
Central States Industrial is a machinery company providing stainless steel products.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Cook
CEO
Company data provided by crunchbase