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Drury University · 4 months ago

A/R Student Financial Services Advisor

Springfield, MO

Full-time

Onsite

Entry Level

2+ years exp

Drury University is seeking an Accounts Receivable Advisor to join their Business Services department. The role involves generating and processing financial statements, coordinating collection efforts, and serving as the primary contact for Drury GO students regarding their financial inquiries and payment plans.

Continuing EducationEdTechEducationHigher EducationNon ProfitSTEM EducationUniversities

Responsibilities

Uses communication skills, reasoning, and understanding of payment plans, charges, and financial aid in order to explain to students balances due, payment options, and payment amounts. Determines if a student is eligible for bookstore credit. Explains Nelnet payment plans and collects payments due

Receives monies via mail, bank transmittals, or directly from students/parents in the office. Verifies amount of monies collected at point of receipt. Fills change orders for the CX, Bookstore, OFEC and Athletics. Collects gift monies from the Development office

Bills multiple government and local agencies for students semester costs

Issues Petty Cash Reimbursements. Orders and writes petty cash checks, enters information in to a batch, and balances transactions

Uses queries in Jenzabar to apply flags and late fees to delinquent accounts

Creates spreadsheets to communicate past due student account information to satellite campuses so that they may facilitate collection efforts locally

Processes refunds for Drury GO student groups. Verifies hours enrolled, scans data for charges or adjustments for reasonableness

Generates statements for various Accounts Receivable types. Reviews, corrects, and mail statements. Uploads a digital copy of statement to Perceptive Content Imaging Software

Creates records of all correspondence connected to past due balances. Prepares and sends unpaid accounts to a professional collection agency. Calculates interest and collection cost. Serves as a Point of Contact for Drury

Reviews Drury GO accounts for accuracy, by coordinating with the Registrar’s Office, Financial Aid, Drury GO local campus advisors, and Bookstore. Maintains electronic student files of correspondence, statements, and contracts by student

Reviews and processes change of status, and other billing adjustments submitted by Registrar and other departments

Imports bookstore charges

Enters and edits journal entries verifying that entries have two approval signatures

Pull data for various State and Federal report concerning VA and third party payments

Performs other duties as assigned

Qualification

JenzabarMicrosoft OfficeAccounts ReceivableFinancial Aid GuidelinesAttention to DetailMathematical SkillsData EntryCommunication SkillsConfidentiality

Required

Possess a two-year degree in related field and two years of related experience; or equivalent combination of education and experience

Ability to accurately type data

Ability to communicate on the phone, in person and in writing

Ability to interpret complex rules for applying college and federal regulations regarding payment policies, financial aid guidelines, billing regulations, refund policies, calculation of payment plan amounts, and student refunds

Ability to exercise discretion for maintaining confidentiality of student's financial status

Ability to maintain meticulous files in order to pass financial audit reviews, and prove compliance with collection procedures on student accounts, prior to initiation of registration or diploma holds, or impact credit status

Attention to detail for consistency in billing and accuracy of information

Excellent communication skills, including good grammar, in order to communicate complex data, enforce policies and maintain goodwill by phone, in person, or in written matter with students/parents

Ability to use software (i.e., Jenzabar), to update student accounts, enter batches, and journal entries

Ability to use calculator to determine payment plan amounts, payment amounts, and account balances

Ability to use a copy machine to duplicate information for college records

Ability to use personal computer and software (i.e., Microsoft Office software, specifically Word and Excel) to generate collection letters, registration hold notices, and reports

Excellent math skills are necessary in order to compute interest, add, subtract and so forth to calculate contract amounts, payment amounts, total college costs, financial revisions, refunds, and balance accounts receivable

Ability to use a laser printer for printing letters, statements, edit reports, and other misc. reports

Ability to create specs and queries on computer software for utilization in collection procedures, communication to students, and administration

Ability to proofread and audit information to ensure accuracy of data collected and distributed

Ability to work with computer programs to revise complex program data related to billing rates each year