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Vim · 1 day ago

Account Manager

New York, New York, United States

Full-time

Hybrid

Mid Level

$115K/yr - $150K/yr

4+ years exp

Vim is the fastest growing middleware platform transforming healthcare, empowering organizations to improve performance and drive innovation. As an Account Manager, you will support and lead client relationships, ensuring satisfaction and identifying growth opportunities across a portfolio of accounts.

Health CareInternetSoftware

Growth Opportunities

Responsibilities

Support the team on a portfolio of accounts, ensuring high client satisfaction and long-term retention

Develop deep relationships with stakeholders at client organizations, including day-to-day contacts and customer stakeholders

Support Identification of and execution on opportunities for renewal, upsell, and cross-sell to drive account growth

Support the team to build account plans and strategies that align client objectives with Vim’s solutions and measurable outcomes

Serve as a trusted advisor by proactively identifying risks, addressing issues, and surfacing opportunities

Collaborate cross-functionally with Sales, Product, Network Engagement, and Delivery to ensure seamless execution of client needs

Represent the voice of the customer internally, advocating for client priorities and informing product and operational improvements

Track, analyze, and report on client performance metrics, using data to inform decision-making and demonstrate value

Qualification

Account managementCustomer successSaaS experienceHealthcare technologyStrategic thinkingMetrics-driven mindsetComfortable with ambiguityValue-based careExperience in digital healthCommunicationRelationship buildingCollaborative team player