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Education at Work · 4 months ago

Client First Customer Advocate, First Financial Bank

United States

Part-time

Remote

New Grad, Entry Level

$14/hr - $14/hr

Education at Work is a company dedicated to helping students from underserved communities secure quality post-graduation jobs. They are seeking a Client First Customer Advocate to engage with customers primarily through inbound phone calls and email communication, providing essential customer support and resolving inquiries related to bank products and services.

Call CenterConsultingEducationEmploymentNon ProfitOutsourcingStaffing AgencyTraining

No H1B

Responsibilities

Answer customer inquiries about bank products and services through phone

Recognize sales opportunities and refer clients to sales associates

Remain current on products, services, policies, and procedures

Resolve customer issues through account research and utilization of support materials and resources

Perform customer account transaction and maintenance activities accurately

Strive for first contact resolution of customer inquiries, transactions, and problem resolution

Escalate customer requests requiring additional knowledge or expertise as defined by department leadership

Qualification

Effective communicationProblem-solving abilitiesOrganizational skillsTeamworkDependabilityAdaptabilityAttention to detail

Required

Effective communication in a business environment

Problem-solving abilities

Dependability and a strong work ethic

Adaptability and flexibility

Teamwork and collaboration

Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team

Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service

Strong organizational, planning, and time management abilities

Demonstrate empathy, patience, and a positive attitude in all customer interactions

Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards

Maintain PCI Compliant workspace

Must create a 20+ hour weekly schedule within First Financial Bank's Hours of Operation: Monday - Friday: 8 am - 8 pm EST, Saturday: 8 am - 5 pm EST, Sunday: Closed

Must have two weeknight closing shifts (until 8 pm EST) in a weekly schedule, as well as at least 2 hours on Saturdays