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Monro, Inc. · 4 months ago

General Service Front/Back Shop.

Towson, MD

Full-time

Onsite

New Grad, Entry Level

$16/hr - $19/hr

Monro, Inc. is one of the leading automotive service and tire dealers in the United States, focusing on providing quality service and building guest relationships. They are seeking a General Service Front/Back Shop employee who will be responsible for engaging guests, scheduling appointments, and assisting with various aspects of guest care and service operations.

AutomotiveConsultingFleet ManagementRetailService Industry

Responsibilities

Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process

First point of contact for guests on the phone and in the store. Responsible for engaging guests, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions

Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering

This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities

Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to guest service issues, guest complaints, and/or business opportunities

Able to understand and effectively communicate all products and services Monro offers to guests

Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures

Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures

Maintain an organized and neat guest waiting area

Other duties as assigned

Qualification

Automotive trainingASE certificationState Inspection licenseBasic car maintenanceCustomer serviceTeamworkProblem-solvingCommunication skills

Required

High School Diploma or equivalent

Automotive training including basic car maintenance and repair or the equivalent combination of education and experience

Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR) and have the ability to operate customer's vehicles to conduct test drives

Required to own a basic set of tools or participate in Monro's tool purchase program