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Columbus State University · 4 months ago

Student Assistant -UITS Help Desk RiverPark

Columbus, GA

Internship

Onsite

Intern

Columbus State University is a dynamic educational institution focused on nurturing student success and creativity. They are seeking a Student Assistant for the UITS Help Desk to provide technical assistance and support to students, faculty, and staff, ensuring a smooth operation of lab equipment and software.

Higher Education

No H1B

Responsibilities

Provide excellent customer service to faculty, staff, and students; assist student within the lab using lab equipment, to include, computers, scanners, print release stations, and printers; assist students in the usage of general lab software; enforce all UITS computer lab rules; troubleshoot technical issues with mobile devices and computers; provide users with ongoing technical support by developing documentation; perform inventories and requisitioning equipment or supplies; maintaining complete records of daily activities, problems, and remedial action taken in a ticketing database and other duties assigned

Qualification

Customer service skillsTechnical support knowledgeProblem-solving abilityPersonal computer repairNetworking skillsVerbal communicationWritten communication