NEOGOV · 4 months ago
DMVL Service Representative I (SR-11)
Maui County (various), HI
Full-time, Contract
Onsite
Entry Level
$3,606/mo - $3,606/mo
2+ years expNEOGOV is part of the County of Maui and is seeking a DMVL Service Representative I. This role involves independently processing motor vehicle registration and licensing applications, issuing licenses, and ensuring compliance with relevant laws and regulations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Explains to applicants, by mail, the procedural and legal requirements regarding the registration and licensing of motor vehicles in the State of Hawaii, obtaining a new, renewal, or duplicate driver's license in Hawaii for mopeds, motor scooters, motorcycles, three wheel vehicles, automobiles, buses, trucks, semi-trailers, and truck trailers, and obtaining a new, renewal, or duplicate State of Hawaii civil identification
Reviews all documents as to compliance with applicable provisions of statutes and ordinances
Processes the initial registration and licensing of motor vehicles (including those from out-of-state) in the State of Hawaii
Prepares driver's licenses, permits, and civil identifications and issues same to applicants
Refers to source materials and manuals to ascertain the title, registration and driver's license practices of other states and jurisdictions, and determines which documents and instruments are necessary for establishing or verifying ownership, title, and identification
Processes transfers of ownership and the issuance of duplicate certificates of ownership and registration
Examines registration and ownership certificates and/or other substantiating evidence of ownership such as notarized bills of sale, chattel mortgages, conditional sales, contracts, letters of testamentary, letters of administration, orders of bankruptcy and executory sales documents, powers of attorney, affidavits, bills of lading, ownership releases, etc. for acceptability and validity
Independently advises applicants to procure and subsequently reviews necessary documents such as certified birth certificates, marriage certificates, divorce decrees, proofs of financial responsibility, doctor's reports, etc. to comply with applicable portions of State law
Advises applicants of the need for procuring indemnity bonds when documentary evidence regarding ownership is lacking and determines sufficiency of such bonds upon presentation
Receives and processes orders for special plates, notifies applicants of receipt or rejection, and provides instructions for further processing as required
Reviews documents and processes applications for dog licenses and bicycle licenses
Reviews and examines Notices of Transfer for completeness and updates computer records
Gathers required forms and prepares POA forms and paper plates for pick up by dealers
Receives Refund of Cash Bond and Special Plate Fees and reviews for completeness and for appropriateness of refund
Receives address change information and updates database
Receives, reviews, and processes auto buy-back program documents
Defers issuance of ownership certificates where receipt of required proof is pending
Issues temporary permits for use of motor vehicles registered in other jurisdictions
Checks for no fault insurance coverage, safety check, odometer registration, etc
Computes and/or prorates and collects necessary weight taxes and fees, types receipts, and issues certificates of registration and ownership
Processes applications, computes and collects taxes and fees for annual renewal of motor vehicle registration certificates
Assumes responsibility for all revenue received; tallies and balances cash and all receipts; records pertinent data on application forms and files same; determines qualification for and issues tax exempt motor vehicle permits and license plates
Examines certificates prepared by new car dealers and issues corrected certificates where discrepancies are noted
Maintains various office records and files; prepares statistical reports for driver's licenses and civil identification transactions
Inputs a variety of information into the computer system
Performs test room duties such as administering and correcting written tests; administers eye examinations
Determines qualifications for a driver's license and civil identification
Keeps abreast of civil identification, motor vehicle, and driver licensing requirements of other states and the statutory requirements and administrative rules in the State of Hawaii
Handles clerical safety transactions under the PMVI program
Performs clerical tasks to support the Abandoned Vehicle Program
May answer the telephone to respond to inquiries regarding motor vehicle registration and driver licensing procedures; on occasion, may be required to greet the public, provide information, and respond to their inquiries
Qualification
Required
Graduation from high school
Two (2) years of clerical work experience, one (1) of which shall have been in regulatory driver's licensing or similar activities
Possession of a valid motor vehicle driver's license (equivalent to State of Hawaii Type 3)
Knowledge of laws, ordinances, rules and regulations governing the registration and licensing of motor vehicles in the State of Hawaii
Knowledge of the issuance of State of Hawaii driver's licenses and civil identifications
Knowledge of sources of information relating to motor vehicle registration and title practices of the various states, U.S. possessions and foreign countries
Knowledge of vehicle characteristics and descriptions
Knowledge of purposes, uses and requirements of common legal and business documents such as contracts, bills of sale, powers of attorney, affidavits, birth and baptismal certificates, proofs of financial responsibility, divorce decrees, etc
Knowledge of office practices and procedures
Knowledge of use of standard office machines and equipment, including personal computers, peripheral equipment, and software applications
Ability to deal tactfully and effectively with the public
Ability to understand and apply provisions to pertinent laws, ordinances and regulations
Ability to keep records and maintain files
Ability to make arithmetical computations and compare names, numbers, and other information accurately
Ability to input and retrieve data from a computerized system
Ability to operate a personal computer using a variety of software applications
Meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
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Government Technology US
2025-10-31
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