NEOGOV · 5 months ago
Account Clerk 1 - Utility Billing
Spring Hill, TN
Full-time
Onsite
New Grad, Entry Level
$19.60/hr - $27.93/hrNEOGOV is seeking an Account Clerk 1 for their Utility Billing department in Spring Hill, TN. The role involves providing customer service to utility customers, processing utility payments, and assisting the Finance Department with various functions.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Collects, records, and posts utility payments for all utility customers
Records all utility payments and posts to customer history accounts
Discuss billing matters with customers and properly answer questions and concerns related to water and sewer rates, storm water charges, high usages, and billing procedures
Notifies residents of possible broken water meters, schedules appointments for utility personnel to repair meters or checks for leaks
Coordinates with servicemen and meter readers for work orders for utility disconnections, reconnections, new meters and transponders, and other Public Works/Utility service requests
Assist with collecting property tax, business tax, and other payments to the City
Participate in additional cross training for other city functions
Provide clerical support to other staff as required
Answer incoming calls and route callers or provide information as required
Receive the public and answer questions from employees, citizens, and others
Compose, type and edit a variety of correspondence, reports, memoranda, and other material requiring judgment as to content, accuracy and completeness
Performs other duties as assigned
Qualification
Required
Ability to read, analyze and interpret technical writings, and related documents
Ability to effectively present information one-on-one or in small group situations to other employees or the organization
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio and percent
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to respond to inquiries from the public and members of the business community both effectively and professionally, while providing excellence in customer service
Must have a High School Diploma or GED
Cash handling experience required
Communication and interpersonal skills are required
Must be proficient in Microsoft Office Suite
Benefits
We offer several medical insurance options for the entire family, and employer paid dental coverage for the employee (with the option to purchase additional coverage for dependents at a minimum cost) and vision insurance that you are eliglible for at the first of the month after your hire date.
We also provide $25,000 in employer paid life insurance, accidental death and dismemberment (AD&D), and employer paid Long Term Disability (LTD). Available for purchase are Short Term Disability (STD) and American Fidelity policies (i.e., Cancer, Hospitalization, Accident, etc.) for which you are eligible on the first day of the month after 60 days of employment
The City of Spring Hill participates in the Tennessee Consolidated Retirement System (TCRS), a defined benefit plan.
In addition to mandatory participation in the pension, we also offer 401(k) and 457(b) retirement options.
Like other public employees in Williamson County, our employees can enroll in discounted membership with Williamson County Parks and Recreation, and enjoy using the Longview Recreation facility, as well as any other facility in the system.
You will also enjoy 12 paid holidays each year.
Employees earn one day of sick leave each month, which is immediately accessible.
You will also earn 2 weeks of vacation during your first year of employment, one of which you can access after a 6-month introductory period, the remaining vacation is accrued monthly.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase