Telecom Billing Resolution Specialist jobs in United States
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Digital Direction · 4 months ago

Telecom Billing Resolution Specialist

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
date10+ years exp

Digital Direction is a provider of Managed Telecom Solutions, known for its dynamic and fun culture. The Telecom Billing Resolution Specialist will represent the company by interfacing with clients and vendors to facilitate client billing resolution.

Information ServicesInformation TechnologyTelecommunications

Responsibilities

Investigate and resolve all client telecom carrier billing issues
Secure carrier credits/refunds
Track and monitor open disputes and ensure timely resolution, while maintaining thorough documentation for traceability and metrics
Ensure adherence to client financial controls, corporate policies, and telecom contract guidelines
Monitor compliance requirements related to telecom billing and SLA’s
Serve as a point of contact for carrier escalations, ensuring strong partnerships while advocating the company’s best interests

Qualification

Telecom expense managementBilling resolutionTelecom billing systemsMS ExcelData analysis toolsCRM systemsAttention to detailCommunication skillsLeadership skillsNegotiation skillsConflict resolution

Required

10+ years' experience in telecom expense management and billing resolution
Strong attention to detail; proven track record of identifying and resolving billing discrepancies
Hands-on experience auditing telecom invoices (voice, data, wireless)
Familiarity with telecom billing systems, carrier portals, and contract terms
Practical experience in wireline and wireless telecommunications services, including knowledge of carriers, billing structures, and contract terms
Expertise in MS Excel and data analysis tools to manage and reconcile large datasets
Proficiency with telecom expense management (TEM) platforms or specialized billing software
Experience working in a CRM system (Salesforce, MS Dynamics etc.)
Excellent communication, leadership, negotiation, and conflict resolution abilities

Company

Digital Direction

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Digital Direction is a telecommunication company that offers telecom management services.
dateFounded in 2002
location
Chicago, Illinois, USA
people-size11-50 employees
web-link
https://digital-direction.com/

Funding

Current Stage
Early Stage

Leadership Team

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Bart Zimmerman
Founder and CEO
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Karen Egert
Chief Operating Officer
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Company data provided by crunchbase