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Rx.Health (Commure Engage) · 2 months ago

Implementation Consultant

Mountain View, CA

Full-time

Onsite

Mid Level

$80K/yr - $120K/yr

Commure is focused on simplifying healthcare through innovative AI solutions. The Implementation Consultant will play a crucial role in the Operations team, managing client onboarding and driving operational metrics while collaborating across various departments to ensure a seamless experience for customers.

Health CareHealth InsuranceHospitalLife Science

Responsibilities

Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch

Engage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering, and other Operations teams, to provide an exceptional experience for every customer

Contribute to designing and implementing systems and processes that facilitate scalability and efficiency

Breakdown hairy, challenging business problems

Own execution and outcomes

Oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics

Drive operational metrics (process throughput, defect rate, etc.)

Understand the business in-and-out to be proactive about solving emerging problems

30-50% travel required

Qualification

SQLRevenue Cycle ManagementProject ManagementData AnalysisCross-functional CollaborationCustomer ExperienceGoogle SuiteRetoolAttention to DetailDocumentation Skills

Required

Experience in consulting, investment banking, or operations at a fast-paced SaaS tech company

Comfortable working with data and proficiency in SQL + Excel

SQL a big PLUS or robust analytical experience (ex. finance, consulting, etc)

Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things

Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience

Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests

Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust

Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers

Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success

Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices

Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives

Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience

Proficient in Retool, Google Suite is a plus

Experience in the RCM (Revenue Cycle Management) space is a bonus

Company

Rx.Health (Commure Engage)

𝐖𝐞’𝐫𝐞 𝐞𝐱𝐜𝐢𝐭𝐞𝐝 𝐭𝐨 𝐬𝐡𝐚𝐫𝐞 𝐭𝐡𝐚𝐭 𝐑𝐱.𝐇𝐞𝐚𝐥𝐭𝐡 𝐢𝐬 𝐧𝐨𝐰 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐂𝐨𝐦𝐦𝐮𝐫𝐞 𝐄𝐧𝐠𝐚𝐠𝐞, 𝐞𝐱𝐩𝐚𝐧𝐝𝐢𝐧𝐠 𝐨𝐮𝐫 𝐜𝐚𝐩𝐚𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐚𝐧𝐝 𝐫𝐞𝐚𝐜𝐡!! After impacting over 30 million lives across leading health systems and supporting more than 60 million members through UnitedHealthcare, our team and resources have grown significantly to better serve providers, payers, and patients worldwide.

Founded in 2017