JAM Industries ยท 1 day ago
Customer Service Representative
San Rafael, CA
Full-time
Onsite
New Grad, Entry LevelJAM Industries is one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. They are seeking a motivated Customer Service Representative to service current clients, develop new leads, and ensure a smooth sales process while building rapport and achieving customer satisfaction.
AudioConsumer ElectronicsMusic
Responsibilities
Building/strengthening relationship with client base
Keep track of purchase orders, issuing RMAs for warranty claims, responding to order inquiries, tracking samples, issuing credits, etc
Keep our customers updated with price lists and promotions
Understanding customers' needs and identifying sales opportunities
Answering potential customers' questions and sending additional information
Keeping up with product, service information and updates
Creating and maintaining a database of current and potential customers
Explaining features of products and services
Qualification
Required
Previous experience in an outbound call center or a related sales position
Excellent phone and people skill manners with customer service skills
Excellent communication skills, both verbal and written
Proficiency in Microsoft Office
Strong organizational skills and the ability to multitask
Benefits
Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability.
Wellness Incentive Program and an Employee Assistance Program.
401k matching program.
Work-life balance is key: Flextime, summer hours, paid vacation, personal time off.
Generous employee discount on all our cool gear.
On-going learning opportunities.
Company
JAM Industries
JAM Industries is serving the professional audio, musical instruments and consumer electronics product sectors.
Founded in 1972
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-09-27Acquired
Leadership Team
Mark Terry
CEO JAM US Music Group / President KMC Music
Company data provided by crunchbase