Texas Facilities Commission · 4 months ago
FY 25-102 Information Technology Support Specialist IV
Austin, TX
Full-time
Onsite
Mid Level
$65K/yr - $70K/yr
3+ years expTexas Facilities Commission is seeking a highly skilled Information Technology Support Specialist to manage Conference Room Facilities and Windows Systems administration. The role involves overseeing audio-visual equipment, providing technical support, and ensuring customer satisfaction in a professional conference environment.
ConstructionFacilities Support ServicesFacility Management
No H1B
Responsibilities
Manage conference room facilities to ensure they are well-maintained and fully operational
Provide audio-visual equipment set-up, troubleshooting, and problem resolution
Oversee the maintenance of conference equipment, including procuring and monitoring vendor services
Offer technical support for computers/notebooks, wifi, projectors, internet video streaming, A/V equipment, and other related technologies within the context of conference room functions
Work independently, communicate effectively, and make sound decisions to ensure customer satisfaction
Deliver excellent customer service and build strong customer relationships
Develop multimedia (audio/video) presentations
Assist in collecting, organizing, and maintaining content for executive board room meetings
Respond to emergency communications as needed
Installs and maintains workstation software and hardware
Maintains detailed records tracking agency hardware and software inventories
Determines requirements and specifications for new agency hardware and software
Creates requisitions for goods and services required for the Information Systems program
Provides second-tier support for agency staff in the use of their computer resources
Oversees, performs, and provides guidance in troubleshooting and solving complex problems related to system software and hardware incident and problem calls, and in the processing of service requests and tasks
Assist with application and/or functional support for systems utilized at the agency. Managing SSO, configuration changes, system modifications, change control and general support
Create visual content - graphics, infographics, and videos, presentations for TFC IT
Capture high quality images, collaborating with stakeholders, and utilizing technical skills to produce compelling visual narratives
Qualification
Required
Three years of experience in Windows server and PC system administration work
Education and experience may be substituted for one another on a year-for-year basis
2+ years experience administering Office 365, and/ or Mobile Device Management, and deployment of PC, MacOS and iOS devices/Apple devices
Valid State of Texas driver's license
Must possess the ability to attest to and maintain the security or integrity of the state's critical infrastructure requirement to be considered for hire and to maintain employment
Intermediate knowledge of Audio, Video, Control, and other conference room supporting (operating) systems
Skill in the use of personal computers and applicable programs, applications, and systems, including email, spreadsheet, word processing, and database software
Skill in using effective organizational, time management, and planning methods
Ability to maintain effective working relationships with peers, agency personnel, tenants, customers, and the general public
Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems; in solving problems; in scheduling, testing, installing, and implementing system software; and in troubleshooting computer systems
Ability to recognize, analyze, and resolve complex technical issues; to analyze systems and procedures; to write and revise standards and procedures; to handle multiple projects, to use administration, and other system administration tools, to communicate effectively; and to train others
Must stay current in technology trends and skills to continue to be a value-add to department
Ability to be self-motivated and complete work in a timely manner
Ability to stay focused on priorities and ensuring timely work delivery
Knowledge of the limitations and capabilities of computer systems, the techniques used in the design of non-automated systems, information technology equipment, applicable programming languages, computer hardware and software, computer operating systems, writing program code, and automated mapping
Preferred
Graduation from an accredited four-year college or university with major coursework in computer science, MIS, graphic arts and multi-media production or a related field is generally preferred
Microsoft MCSE strongly preferred
Benefits
401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Vision insurance
Company
Texas Facilities Commission
Texas Facilities Commission is a state agency that builds, supports, and manages government buildings.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Thomas Brown
Chief Financial Officer
Recent News
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2025-04-04
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2025-02-03
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