Tovala · 4 months ago
Customer Support Specialist (Part-Time)
United States
Part-time
Remote
New Grad, Entry LevelTovala is a food-tech company reinventing home cooking to save consumers time. As a Customer Support Specialist, you will assist customers with their inquiries, provide troubleshooting support, and ensure a delightful experience with Tovala's products and services. This role involves working with the Customer Support Team to monitor communications and maintain high customer satisfaction during flexible hours.
CookingDeliveryFood and BeverageFood Delivery
Responsibilities
Monitor and respond to email inquiries
Answer questions and resolve issues in real-time via online chat
Answer calls and phone customers to provide live support when necessary
Provide Tech Support help when troubleshooting the oven or App
Educate customers around all aspects of our service and product
Use Zendesk and other CRM software to maintain records of customer interactions
Document common trends to detect underlying problems and update customer-facing product manuals and assets for better customer self-help
Share perspective on trending topics to the business and engineering teams to help improve our product and services
Maintaining high customer satisfaction
Have fun! We want our customers to feel like they are truly a part of the Tovala family
Qualification
Required
You constructively provide solutions via written communication that display empathy & active listening to customer issues
You love to listen to customer problems and don't quit until you've found the best solution
You're passionate about handling complex issues
You get excited in challenging situations, finding new ways to solve problems
You believe that the team is your best asset for being your best each day
Strong computer skills, fast typing skills (40+ wpm), and light technical troubleshooting experience
You are able to collaborate & bring ideas to a team setting while being productive independently in a remote setting
You love the excitement and challenge of working for a startup
You are available to work extended business hours and weekend shifts
You are able to start on or around mid November 2025 and work through the end of December 2025
Preferred
experience with Zendesk, Slack or similar support tools
Company
Tovala
Tovala is a food-tech company that offers a meal service paired with a countertop smart oven.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$68.64MKey Investors
Left Lane CapitalFinistere VenturesTyson Ventures
2022-08-18Series C
2021-10-19Series C
2021-02-04Series C· $30M
Leadership Team
David Rabie
Founder & CEO
Taryn Aronson
Chief Financial Officer
Recent News
2024-05-23
Company data provided by crunchbase