The Farmer's Dog · 1 day ago
Customer Care Advisor, Nashville
Nashville, Tennessee, United States
Full-time
Hybrid
New Grad, Entry Level
$20/hr - $25/hrThe Farmer’s Dog is the fastest growing pet health service company in the US, focused on transforming the pet food market. They are seeking a Customer Care Advisor to deliver exceptional service to customers through various communication channels, ensuring a positive experience and resolving inquiries related to their services.
Consumer GoodsE-CommerceFood and BeveragePersonalizationPetSubscription Service
Responsibilities
Deliver exceptional customer care through inbound phone contacts, email, chat, and text
Resolve customer issues with a high degree of empathy while building value in our products
Respond to customers in a timely manner with thorough and accurate information
Document customer interactions in our contact management system and CRM so that we understand how to improve the customer experience
Work independently with customers but also be able to share information about these conversations with your colleagues, e.g. Managers/Ops Managers and Cross-Functional Managers
Reliable and regular attendance to ensure appropriate shift coverage to service our customers and their pups
Comply with all company and department policies and procedures
Qualification
Required
Deliver exceptional customer care through inbound phone contacts, email, chat, and text
Resolve customer issues with a high degree of empathy while building value in our products
Respond to customers in a timely manner with thorough and accurate information
Document customer interactions in our contact management system and CRM so that we understand how to improve the customer experience
Work independently with customers but also be able to share information about these conversations with your colleagues, e.g. Managers/Ops Managers and Cross-Functional Managers
Reliable and regular attendance to ensure appropriate shift coverage to service our customers and their pups
Comply with all company and department policies and procedures
You provide service with a human touch to each and every customer you help
You are exceptionally comfortable speaking on the phone with customers and responding to customers through other real-time channels, such as chat and SMS
You are resilient. You've developed skills that allow you to overcome the daily challenges of a CC role
You're flexible, a multitasker, and comfortable balancing multiple priorities when needed
You are proud of your ability to de-escalate unhappy customers and turn them into advocates
You pride yourself on your outstanding interpersonal and organizational skills
You thrive on going above and beyond for people and treating each customer conversation as unique
You operate with ownership, are a self-starter, and have a strong attention to detail
You don't mind a little background noise, the occasional bark, or a hallway laugh — just part of the soundtrack of our in-office days
You keep a positive demeanor as you learn, grow, and develop in a new environment
Preferred
You are uniquely YOU! We've found that dog lovers with a variety of backgrounds and interests can excel. Whether you're starting your career or looking for a career change, we encourage you to apply!
Benefits
Pup-friendly office in Nashville, where dogs are welcomed and in attendance
Market-competitive hourly compensation and equity packages
Comprehensive Healthcare, Dental, and Vision
Competitive 401k plan with company match
12 week paid parental leave
Discounted fresh food for your pup
Company
The Farmer's Dog
The Farmer's Dog is a pet food company that offers fresh dog food with online services.
Founded in 2014
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$103.1MKey Investors
Insight PartnersShasta VenturesForerunner
2020-01-15Series C· $54M
2019-01-15Series B· $39M
2017-05-18Series A· $8.1M
Leadership Team
Jonathan Regev
Co-Founder, CEO
Brett Podolsky
Co-Founder
Recent News
2025-10-24
Company data provided by crunchbase