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PhysicsX · 2 hours ago

Senior Customer Development Manager

Manhattan, NY

Full-time

Hybrid

Senior Level

$160K/yr - $240K/yr

6+ years exp

PhysicsX is a deep-tech company focused on accelerating hardware innovation through AI-driven simulation software. The Senior Customer Development Manager will enhance customer relationships, drive account growth, and collaborate across teams to support the company's mission of transforming engineering.

Artificial Intelligence (AI)Information TechnologyMachine LearningSemiconductorSimulationSoftware

No H1B

U.S. Citizen Only

Responsibilities

Build and maintain deep relationships with key customer stakeholders across accounts

Drive account growth and long-term success by identifying new opportunities, expanding usage, and ensuring value delivery

Develop a strong understanding of each customer’s goals and how PhysicsX solutions align with their priorities

Monitor customer health and proactively address risks or blockers to customer success

Support forward-deployed teams on strategic accounts, including commercial framing, value articulation, and relationship management

Engage directly with prospective and existing customers to grow the commercial pipeline across verticals. This includes travelling to sites in North America, Europe, Asia, Oceania, an average of 4-6 weeks per quarter

Lead sales conversations, scope partnerships, and support deal structuring and negotiation

Identify patterns in customer needs, usage, and value delivery—helping to refine our vertical strategy and offering

Develop, maintain, and evolve business development materials: Pitch decks, product demos, case studies, testimonials, and publications

Prioritize and plan engagement opportunities (events, conferences, campaigns) to drive customer growth

Work closely with Delivery and Product teams to ensure strong feedback loops between customer insights and platform development

Provide actionable input to Product on feature gaps, roadmap priorities, and customer impact stories

Partner with marketing and growth teams to support vertical-specific content and campaigns (e.g., aerospace, automotive)

Participate in pipeline and growth process reviews to continuously improve how we scale

Qualification

Business DevelopmentAccount ManagementCustomer SuccessB2B SalesTechnical BackgroundCross-Functional CollaborationPattern RecognitionCommunication

Required

6–10 years of experience in business development, strategic account management, or customer-facing growth roles at a tech, SaaS, or engineering company

Proven success in managing and growing enterprise customer relationships

Deep expertise in one of the following key sectors: Semi-conductors, Aerospace, Energy, Materials and chemicals, or Auto

Strong experience leading complex B2B sales and account expansion conversations

Ability to identify patterns across multiple accounts and translate them into actionable business and product insights

Excellent communicator, able to bridge technical, commercial, and strategic conversations

Experience collaborating with cross-functional teams (Product, Delivery, Marketing) in dynamic, fast-moving environments