GumGum · 4 months ago
Publisher Success Manager
New York, United States
Full-time
Onsite
Entry, Mid Level
2+ years expGumGum is a contextual-first digital advertising platform that prioritizes data privacy. The Publisher Success Manager will be responsible for managing publisher partnerships, providing support through Zendesk, and identifying growth opportunities to drive revenue.
AnalyticsArtificial Intelligence (AI)Big DataComputer VisionDigital MediaMachine LearningNatural Language Processing
No H1B
U.S. Citizen Only
Responsibilities
Manages Tier 1 and Tier 2 publisher partnerships, including some of the world’s biggest and well-known websites
Manages day-to-day publisher partner support in Zendesk, including new partner onboarding, resolving account issues, and answering questions within our standard SLAs
Escalates inbound technical issues to Solutions Engineers as needed while managing external partner communications & expectations
Tracks inbound support requests to identify trends and reports findings upstream
Develops operational processes that help to improve inbound FAQ while delivering on established turnaround times
Monitors daily reporting to identify trends or uncover possible issues
Proactively identifies partner growth opportunities and presents them externally to help drive new revenue via upsells
Fully supports publisher onboarding implementations - working closely with GumGum’s solutions engineering and partner management teams
Qualification
Required
BA/BS degree in Business (Advertising/Marketing) or similar experience
2+ years experience in digital media/ad tech, with exposure to a network, exchange, or SSP environment
Experience in an account management role within ad tech creating solutions on behalf of clients
Able to manage within JIRA, Zendesk, Google products, and ticketing systems
Ability to analyze data to spot trends
Familiarity with the media industry, digital advertising, the lumascape and ad tech
Ability to multitask and prioritize
Clear communicator (verbal & email) with experience in a customer facing role
Ability to think critically and view issues from different perspectives
Ability to breakdown complex problems and appropriately articulate them to the necessary parties
Benefits
Employer-matched 401(k) retirement plan
Participation in a bonus, commission, or stock incentive program
Company
GumGum
GumGum is an Artificial Intelligence company that uses machine learning to extract value from digital content.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$133.82MKey Investors
Goldman Sachs Growth EquityMorgan Stanley Expansion CapitalUpfront Ventures
2021-04-13Series E· $75M
2020-02-13Series D· $22M
2015-05-28Series C· $26M
Leadership Team
Marcus Startzel
CEO
Ken Weiner
CTO
Recent News
Company data provided by crunchbase