Tufts University · 2 days ago
Associate Systems Analyst
Medford, MA
Full-time
Hybrid
Entry Level
$39.90/hr - $55.10/hr
3+ years expTufts University is a leading institution dedicated to delivering innovative technology solutions to support its mission. The Associate Systems Analyst will assist in the analysis, design, and implementation of computer systems, providing technical support and troubleshooting for users while collaborating closely with senior analysts and vendors to enhance system efficiency and user experience.
BiotechnologyHealth CareMedical
Responsibilities
Provide technical support to end-users, troubleshoot issues, and offer solutions
Assist in troubleshooting basic system issues and escalating complex problems
Support system testing and documentation efforts
Participate in training sessions and learn system administration tasks
Respond to IT tickets and provide first-level support
Work with technical staff to ensure improvements in technology meet best practices and TTS standards while meeting the business needs of the customer
Support and manage applications to ensure appropriate use and the integrity of the system is continued
Identify routine and standard problems and issues as they arise and discuss methods to confirm resolution and change course as directed
Support the development of workflows, system configurations, change documentation and training staff on applications
Manage user permissions and access for systems
Ensure staff have a high degree of customer satisfaction and ensure the highest level of system availability by continually monitoring system health
Work with third party vendors to escalate and troubleshoot routine issues
Provide front line support for systems
Evaluate issues and assign appropriately in ticketing system
Monitor system health and report issues to senior staff
Create and run reports for data requests
Help document procedures and workflows
Complete end user access requests
Assist with small projects or tasks under the guidance of senior staff
Participate in meetings and take notes or follow up on assigned tasks
Qualification
Required
Knowledge and experience typically acquired by a Bachelor's Degree and three (3+) years or more working in an information technology support role or technical setting
Basic understanding of application administration and support
Experience managing small projects, including vendor coordination
Good communication and collaboration skills
Ability to effectively manage time and prioritize workload
Ability to work collaboratively and follow instructions
Ability to work efficiently to ensure timely resolutions to customer requests
Demonstrated attention to detail and excellent analytical skills
Problem-solving abilities and a proactive approach to system issues
Strong willingness to learn and grow in a technical environment
Preferred
Strong understanding of application setup and device management, including but not limited to building management systems, physical security technology, or dining and food management systems, or equivalent
Experience with supporting food inventory, food management, and POS systems such as FoodPro, Jamix, Transact, Atrium, etc
Exposure to databases, networking, or enterprise applications
Experience with supporting public safety systems, including case management, security alarms, door access, security cameras such as IMC, Bosch, Sneider or Honeywell technology, Genetec, DSX, Lenel, etc
Demonstrated ability to identify ways to learn the environment to contribute to decision-making
Company
Tufts University
With four campuses in Massachusetts, Tufts is a research university committed to helping students and faculty generate bold ideas, innovate, and become active citizens of the world.
10001+ employees
H1B Sponsorship
Tufts University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (96)
2024 (74)
2023 (85)
2022 (70)
2021 (61)
2020 (46)
Funding
Current Stage
Late StageLeadership Team
Daniel Graham
Music Production Club (Co-Founder)
João Ribeiro
Federalist Society Chapter, Co-President & Co-Founder
Recent News
Boston Business Journal
2023-06-30
2023-05-31
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