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Nexus IT · 4 months ago

Senior Cloud Infrastructure Engineer

United States

Full-time

Remote

Senior Level

$90K/yr - $125K/yr

6+ years exp

Nexus IT is looking for a dynamic and experienced Senior Cloud Infrastructure Engineer to tackle complex technology initiatives and customer solutions. This role involves acting as the final escalation point for technical issues, supporting project initiatives, and collaborating with internal teams to drive operational clarity. The engineer will also contribute to solution engineering efforts and maintain comprehensive documentation for escalated issues and project implementations.

Information ServicesInformation TechnologyService Industry

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Act as the final escalation point for complex technical issues across cloud, network, and endpoint stacks

Support project initiatives by executing deployments, migrations, and configurations

Ensure documentation and knowledge sharing across Front Line Services and Project Teams

Build collaborative relationships with internal teams and clients to drive operational clarity and trust

Contribute to solution engineering efforts, assisting sales and technical teams in crafting scalable, secure solutions

Provide advanced troubleshooting and resolution for escalated technical issues across the stack, including cloud, network, and endpoint environments

Assist the project team with planning and implementing cloud infrastructure and migrations

Collaborate with the Front Line Services and Projects teams to improve operational workflows

Participate in solution engineering efforts, including assisting sales teams in crafting technical solutions

Create and maintain comprehensive documentation for escalated issues and project implementations

Monitor and act on key metrics like resolution time and project timelines

Participate in on-call rotations for 1 week at a time, typically 4 to 5 times per year per technician, to provide after-hours support for escalated incidents and critical issues

Utilize CRM, ticketing systems, and BI dashboards to track service metrics (CSAT, NPS) and support the delivery of high-quality services

Proficiency with Windows Server environments: Experience in diagnosing and resolving issues related to Active Directory, DNS, DHCP, and file-sharing services

Virtualization technologies: Experience working with Hyper-V and VMware, managing and troubleshooting virtual environments

Advanced networking troubleshooting: In-depth knowledge of network infrastructure, firewalls, routers, and switches, with a focus on Layer 2 and 3 networking issues

Backup and disaster recovery: Knowledge of BDR solutions and troubleshooting backup issues to ensure data integrity

Experience with firewall configurations and security protocols, identifying and mitigating security risks

Cloud platforms: Familiarity with Microsoft Azure and other cloud environments, handling escalated cloud service issues

Microsoft 365: Advanced troubleshooting in M365 services, including Exchange Online, SharePoint, and OneDrive. Strong skills in M365 endpoint administration, identity management, and tenant migrations

Incident escalation and collaboration with other teams for quick resolution of critical or security-related issues

Expert in Microsoft cloud solutions (Azure, M365) and hybrid environments

Architect and support Microsoft Intune, Autopilot configuration, and Azure virtual networking

Demonstrated ability to lead or support technical projects, ensuring alignment with client needs and company goals

Qualification

Cloud platformsWindows Server environmentsVirtualization technologiesAdvanced networking troubleshootingBackupDisaster recoveryFirewall configurationsMicrosoft 365Incident escalationMicrosoft cloud solutionsTechnical project supportKnowledge sharingDocumentationCollaboration skills

Required

A BS in Computer Science or similar, or equivalent certifications

Minimum 6 years of hands-on IT infrastructure and cloud support

3+ years in a role requiring escalation support for MSP environments

Proven experience assisting with IT projects, including scoping, planning, and execution