Principal Product Manager, Servicing jobs in United States
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Upstart · 6 hours ago

Principal Product Manager, Servicing

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
money$188K/yr - $260K/yr
date6+ years exp

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. As the Principal Product Manager for Servicing, you will leverage machine learning to enhance borrower experiences and drive business impact through personalized interventions in the customer journey.

Artificial Intelligence (AI)AutomotiveConsumer LendingCreditFinancial ServicesFinTechLendingMachine LearningPersonal Finance
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H1B Sponsor Likelynote

Responsibilities

Define the strategy how and where ML-based interventions can have the most impact within Servicing at Upstart
Create systems and processes that enable the team to consistently deliver ML models that drive outsized business impact
Partner closely with other PMs and engineers across servicing to understand the borrower touchpoints and interventions that should be more personalized
Deeply understand Upstart’s borrowers, enabling you to design systems that make the right personalization decisions
Establish and track success metrics to assess the impact of product and operations initiatives, ensuring continuous improvement and concrete business impact
Leverage data-driven insights to make informed product decisions, identifying opportunities for optimization and testing hypotheses to improve key metrics
Make smart trade-offs to inform the ongoing product roadmap, prioritizing the features with the highest ROI and experimenting when necessary

Qualification

Product managementMachine learningData-driven insightsFintech experienceAnalytical problem solvingProduct senseInterest in personal financeOwnership mindsetCommunication skills

Required

6+ years experience in a product management role building both ML-based systems and consumer-facing products
Demonstrated success in driving business outcomes through a balance of quantitative metrics and qualitative understanding. You're clever and enterprising when it comes to having the minimum data necessary to make an informed decision. Your risk tolerance is well honed
Strong product sense. You have independently authored and executed on a multi-quarter roadmap, and have been around to see the consequences (good and bad) of your decisions
Rigorous and analytical problem solving; well structured, concise, and highly effective communication
Ownership and growth mindset. You act like an owner. You're often right, but humble and open minded about being wrong. You're perpetually dissatisfied and striving to improve yourself and the team

Preferred

Experience building products in fintech, credit servicing, or customer support environments
Familiarity with voice, chat, or AI-driven multi-modal UX
Aptitude for and interest in credit and personal finance economic concepts
Demonstrated and expressed mission orientation, and outsized results that match your passion

Benefits

Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices

Company

Upstart

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Upstart (NASDAQ: UPST) is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit.
dateFounded in 2012
location
San Mateo, California, USA
people-size1001-5000 employees
web-link
https://upstart.com/about

H1B Sponsorship

Upstart has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (67)
2023 (85)
2022 (85)
2021 (42)
2020 (15)

Funding

Current Stage
Public Company
Total Funding
$3.36B
Key Investors
CastlelakeProgressiveRakuten
2025-11-06Post Ipo Debt· $1.5B
2025-09-05Post Ipo Debt· $320M
2025-08-12Post Ipo Debt· $600M

Leadership Team

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Dave Girouard
Founder & CEO
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Paul Gu
Co-Founder
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Recent News

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2026-01-03
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Should You Forget Upstart and Buy American Express Instead?
2026-01-01
MarketScreener
Tech CU Selects Upstart for Personal Loans and Auto Refinance Loans
2025-12-17
Company data provided by crunchbase