FoundersCard · 4 months ago
Lead Product Manager - Member Experience & Platform
New York, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$180K/yr - $220K/yr
6+ years expFoundersCard is a premium lifestyle and business membership platform that empowers founders and innovators. They are seeking a Lead Product Manager to enhance the core member experience across their platform, focusing on web and mobile applications, AI-powered features, and member engagement.
EventsTravel
Responsibilities
Core member experience. From onboarding to renewal, you'll define and refine the digital journey for members, ensuring value is immediate, intuitive, and sticky
Mobile app and web experience. Lead the rebuild of our mobile app while optimizing the benefits home on web to ensure satisfaction, usability, and a premium feel
AI-powered features. Manage development of our AI Concierge and other machine learning–driven experiences that help members discover and access value faster
Benefit integrations. Streamline how benefits are surfaced, activated, and used; reducing friction, increasing engagement, and making redemption seamless
Engagement and satisfaction. Own key product KPIs including NPS, platform engagement, and retention. Continuously improve the experience through insight and iteration
Define product strategy and translate it into prioritized roadmaps, clear briefs, and MVPs
Build features and capabilities to drive our KPI, leveraging cross-functional collaboration with engineering, design, marketing, and partnerships
Conduct and synthesize user research, usability testing, and behavioral analytics
Scope and deliver experiments, A/B tests, and iterative improvements across the platform
Represent the voice of the member while making strong tradeoffs between user needs, business goals, and technical constraints
Own key systems and experiences across web and mobile, ensuring they scale with quality
Qualification
Required
6+ years of product management experience, ideally in consumer-facing (B2C) roles
Proven success leading development of core mobile/web experiences and high-engagement features
Familiarity with AI-powered customer interfaces, conversational UX, or personalization systems
Strong UX instincts and a collaborative approach to working with designers; AI prototyping / vibe coding is a must
Confident in using data to inform decisions, track KPIs, and drive product insight
Excellent written and verbal communication skills—able to synthesize, influence, and ship
Bias for speed—we're small and nimble, and deliver more in days than most teams deliver in weeks
Preferred
Bonus: experience with subscription models, benefit platforms, or high-trust user flows
Benefits
Bonus
401(k)
Comprehensive benefits
Free lunch
Snacks
Gym at our brand new office at 57th and Madison
Company
FoundersCard
FoundersCard is a membership community that helps entrepreneurs succeed by providing unprecedented benefits and networking opportunities.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Eric Kuhn
Founder & CEO
L
Lee Lawlor
Chief Technology Officer
Company data provided by crunchbase