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ICW Group · 4 months ago

Branch Manager - Workers' Compensation Underwriting (Woodland Hills)

Woodland Hills, CA

Full-time

Onsite

Senior Level

$138K/yr - $232K/yr

5+ years exp

ICW Group is a leading insurance company that has been in business for over 50 years, focused on transforming the insurance carrier space. They are seeking a Branch Manager for Workers' Compensation Underwriting to lead branch operations, ensure compliance with regulations, and achieve business objectives while fostering a positive work environment and team development.

Financial ServicesInsurance

Growth Opportunities

No H1B

Responsibilities

Plans for and monitors the profitability of branch to achieve and exceed Line of Business goals

Oversees the underwriting of all workers' compensation accounts in branch according to guidelines established by Home Office

Accepts or rejects simple to moderately complex risks, evaluating all-risks’ characteristics (operations, financials, management, employees, prior experience, etc.) as compared to the average in its class and price for profit within Company underwriting guidelines

Oversees and regulates the flow of business within department while monitoring underwriting quality, desk management and communication skills of your staff

Appoints and terminates agents per approved plan and monitors their performance to include hit ratio, production, and profitability

Prepares data and reports as necessary to communicate information to all constituencies including Home Office

Manages the operations of the WCU branch

Manages administrative and auxiliary HR tasks in accordance with Company policies and practices

Collaborates with other branch-based department leaders and personnel to ensure the branch operates in a unified and productive manner

Creates a sales culture in the branch to consistently deliver on brand and product value proposition

Manages staff to attract, develop, retain, and motivate team members who deliver results

Achieves a positive work climate, aligned with corporate programs that meet or exceed LOB goals

Maintains a work environment that is productive, safe, and compliant with all Company policies and legal requirements

Keeps abreast of industry developments, legal requirements, and other external impacts to business operations

Keeps alert to WCIRB/NCCI rulings, forms, and coverage changes

Keeps alert to industry changes (competition, rating plans, credit, and pricing trends, etc.)

Continues to educate self on aspects of the business, leadership, sales, or other topics and provides education to team members for their development

Serves as a member of the WCU Leadership Team

Provides input and expertise to Line of Business initiatives; leads initiatives as required. Collaborates with colleagues on Line of Business initiatives

Completes all company related assignments as directed by H.O. Underwriting Officer

Develops and leads a team of Branch WCU professionals

Provides strategic and tactical direction to the Branch Underwriting team. Communicates Mission, Values, and other organization operating principles to direct and indirect reports

Establishes and maintains the overall work cadence and, in partnership with LOB Leadership, ensures performance and outcomes strive for excellence in delivery and customer experience. Ensures that the entire assigned team is engaged and that leadership practices for the department encourage development, recognition, and retention

Establishes and holds team accountable to and adheres to hiring criteria, on-boarding, and training requirements for incoming staff

Oversees the performance management and development process for team members and performs performance management duties, development planning and coaching for direct reports

Acts as a resource for team members to answer questions and solve complex problems

Manages technology and other resources, workload, and customer request for operational resources. Ensures leaders effectively discharge all Company policies and procedures and compliance responsibilities

Ensures data quality, adherence to LOB guidelines, profitability and other risk-related metrics for self and members of the team

Directly supervises employees within the Workers’ Compensation underwriting branch and carries out supervisory responsibilities in accordance with company policies and applicable laws. These responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting performance and salary reviews; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations/goals; forecasting staffing needs and planning for peak times and absences; enforcing department policies and procedures

Qualification

Workers' Compensation UnderwritingSupervisory ExperienceMicrosoft OfficeCustomer ServiceSales TrainingAnalytical SkillsPresentation Skills

Required

Bachelor's degree from a four-year college or university required with a major or emphasis in Business, Accounting, Economics, Management, or related field, or equivalent combination of education and experience

Minimum 5 – 7 years of related experience in Workers' Compensation Underwriting operations required

Minimum 1 – 2 years of supervisory experience and/or training required

Working knowledge of Workers' Compensation underwriting operations

Extensive experience providing superior customer service, presenting product related information, and demonstrated ability to influence customers

Strong experience working with Microsoft Office including Word, Excel and PowerPoint

Ability to read, analyze, and interpret technical journals, financial reports, and legal documents

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community

Ability to effectively present information to top management, public groups, and/or boards of directors

Preferred

Familiarity with sales or training preferred

Benefits

Generous medical, dental, and vision plans

401K retirement plans and company match

Bonus potential for all positions

Paid Time Off with an accrual rate of 5.23 hours per pay period (equal to 17 days per year)

11 paid holidays throughout the calendar year

We’ll support you 100%

Company

ICW Group

Glassdoor4.0

ICW Group Insurance Companies is a top-tier, national, multi-line Property & Casualty insurance company, providing comprehensive coverage to safeguard our customers’ world.

Founded in 1972

San Diego, California, USA

1001-5000 employees