Axon · 3 months ago
Software Technical Account Manager II - Greensboro
North Carolina, United States
Full-time
Onsite
Mid Level
4+ years expAxon is on a mission to Protect Life, addressing critical safety and justice issues through their innovative devices and cloud software. They are seeking a Technical Account Manager who will play a vital role in deploying and supporting Axon’s software solutions within law enforcement agencies, ensuring effective technology utilization to enhance public safety. This role involves technical support, managing deployments, and fostering strong customer relationships.
ElectronicsGovTechHardwareSoftware
Responsibilities
Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services
Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts
Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations
Represent agency needs and feedback internally at Axon, influencing product development and service improvements
Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption
Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience
Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs
Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively
Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly
Qualification
Required
Bachelor's degree in business administration, computer science, or a related field, or equivalent experience
4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors
Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications
Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers
Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements
Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce
Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage
Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights
Willingness to work onsite with customers and be available outside of normal business hours for critical issues
Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion
Experience building custom dashboards, writing SQL queries, and using advanced analytics tools
Previous experience supporting or working with public safety or law enforcement agencies
Preferred
Relevant technical certifications (e.g., Microsoft, Cisco, ITIL) are a plus
Familiarity with law enforcement software systems such as RMS, CAD, and CJIS standards is highly desirable
Benefits
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Company
Axon
Axon provides electronic control devices to law enforcement and corrections agencies.
1001-5000 employees
H1B Sponsorship
Axon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-03-05Post Ipo Debt· $1.75B
2018-08-07Post Ipo Equity· $246M
2001-06-07IPO
Leadership Team
Jay Reitz
SVP Software Engineering
Anthony Baldoni
VP Strategic Initiatives
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