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Bradley Company · 4 months ago

Maintenance Supervisor (Apartment Communities)

South Bend, IN

Full-time

Onsite

Mid Level

3+ years exp

Bradley Company is a team of experienced and talented commercial real estate professionals serving the brokerage, property management, and facility maintenance needs of multi-family clients. The Maintenance Supervisor leads maintenance operations for assigned multifamily properties, ensuring high standards of safety and resident satisfaction while overseeing a team of maintenance professionals and coordinating preventative maintenance programs.

Building MaterialCommercialConsultingLegalReal EstateTax Consulting

Responsibilities

Lead, train, and motivate maintenance staff, setting a professional example and promoting a culture of accountability and customer service

Maintain daily work schedules, review and approve team timecards and time off requests, and monitor expense reporting

Assist in coordinating leadership and training meetings to enhance process consistency and staff development

Oversee and participate in all maintenance activities, including service requests, HVAC, plumbing, electrical, appliance repairs, and carpentry

Conduct routine building and grounds inspections to ensure curb appeal, safety, and compliance with property standards

Coordinate and oversee rental unit turnovers to meet property marketing and occupancy goals

Support seasonal property preparations, including landscaping and snow removal

Participate in the rotating on-call schedule for after-hours emergencies and provide 24/7 backup support when needed

Provide excellent customer service by addressing resident concerns promptly, courteously, and professionally

Collaborate with property managers to understand service priorities and ensure timely completion of maintenance tasks

Represent the company in a professional manner during interactions with residents, vendors, and team members

Take ownership of assigned properties, fostering a positive living environment that supports lease generation and renewals

Manage and document the company’s preventative maintenance program for mechanical systems and property logs

Ensure all work complies with OSHA standards and Local, State, and National building codes

Track and monitor work orders, ensuring timely completion and accurate reporting through related systems

Report structural concerns or recurring issues promptly and provide recommended solutions

Control maintenance expenditures within budgetary guidelines

Track and report costs for labor, equipment, and supplies, ensuring efficient use of resources

Coordinate with outside vendors and contractors to ensure timely, cost-effective, and high-quality service delivery

Solicit and review vendor quotes, making recommendations based on cost, quality, and scope of work

Oversee vendor work on-site to ensure compliance with company standards, safety protocols, and contractual obligations

Ensure staff have access to and properly use required tools, PPE, and safety equipment

Performs other duties and responsibilities as assigned to support business needs and contribute to team success

Qualification

HVAC repairPlumbingElectrical repairLeadershipYardi proficiencyPreventative maintenanceVendor coordinationCustomer serviceCommunication skillsTime managementAdaptability

Required

High school diploma or equivalent required

Valid driver's license and acceptable driving record required

EPA Section 608 Certification (Type II or III) required

3+ years of hands-on Maintenance Supervisor experience in multifamily or residential property management preferred

Proficient in diagnosing and repairing HVAC, plumbing, electrical, appliance, and general property maintenance issues

Knowledge of rental unit turnover processes, preventative maintenance practices, and vendor coordination

Ability to read and interpret blueprints, schematics, and technical manuals

Strong leadership, communication, and customer service skills with the ability to manage a team and interact professionally with residents and vendors

Comfortable working independently and managing time effectively

Dependable, responsive, and able to adapt to changing priorities and urgent needs

Ability to perform physical tasks, including lifting up to 50 lbs., climbing ladders, and working in confined spaces

Proficiency with Yardi and/or other work order and property management systems