Help Desk Tier 2 Mac Windows jobs in United States
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Sharp Solutions, Inc. · 4 months ago

Help Desk Tier 2 Mac Windows

positionReston, VA
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Sharp Solutions is committed to fostering a culture of innovation and investing in its employees' growth. They are seeking a Tier II Mac resource to provide on-site deskside support for the United States Geological Survey, focusing on hardware and software support for Windows and Mac systems.

ArchitectureCloud ComputingCyber SecurityInformation Technology

Responsibilities

Deliver on-site deskside support at the Reston, VA location
Provide hardware and software support for Windows and Mac desktops and laptops
Configure, test, and install printers, scanners, and network copier/printers
Use computer images to install and configure laptops and PCs
Ensure the latest approved BIOS and patches are applied to PCs and laptops
Support users with file shares and permissions issues
Track, log, and report each service request
Perform security vulnerability patching and provide conference room support
Carry out other duties as assigned

Qualification

Mac supportWindows supportActive Directory managementCompTIA A+ certificationIOS supportMacOS supportMicrosoft Office SuiteAnalytical skillsProblem-solving skillsDocumentation skillsCommunication skills

Required

1–2 years of related experience
Excellent problem-solving skills
Knowledge of Windows operating systems
Strong experience supporting iOS and macOS
Working knowledge of Microsoft Office Suite
Experience in managing Active Directory, including users, groups, and computers
Excellent documentation, collaboration, and communication skills, both written and verbal
Strong analytical skills and a creative, self-starting approach
Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner

Preferred

Six months of experience with a vocational technical school certificate (CompTIA A+ or Apple Support) preferred

Company

Sharp Solutions, Inc.

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Sharp Solutions, Inc is a Federal Government Contractor who seeks to improve strategic planning and execution of business capabilities to ensure solutions are flexible and elastic.
dateFounded in 2007
location
Canton, Georgia, USA
people-size51-200 employees
web-link
https://www.sharpsolutionsinc.com

Funding

Current Stage
Growth Stage

Leadership Team

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Woodie Sharpless
President/CEO
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Loretta Sharpless
Chief Financial Officer
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Company data provided by crunchbase